The Wisconsin Debit MasterCard

Please contact Way2Go customer service at 1-877-253-3686. Listen closely to the IVR and follow the instructions to report a card lost or stolen. You will also be able to access account information at GoProgram.

Once the first child support collection is received, it will be posted to your debit card overnight. Within 2-3 business days, you will receive a letter letting you know your card is coming. You will get your card 5-10 business days after you get the first letter.

If no payment is made on your case, you will not get a card.

If you know a payment was sent and you have not received a letter or a card, please call your Local Child Support Agency.

Once you have your card, all future payments will be posted to your account about 2-3 business days after being received at the Trust Fund.

Use the Way2Go Card mobile app, GoProgram, or call 1-877-253-3686 to activate your card and create your PIN.

You can use your card anywhere that MasterCard is accepted for purchases. You can also get cash withdrawals from your card. To get cash without being charged a fee, use any MoneyPass ATM. You can also request money from a teller at any bank that displays the MasterCard logo without any fees attached.

• Wisconsin Way2Go Card Prepaid MasterCard Carrier
• Wisconsin Child Support Prepaid Debit Card issued by Comerica
  • Tarjeta de débito prepago de manutención infantil de Wisconsin emitida por Comerica (Spanish version)
• Wisconsin Child Support Prepaid Debit Card list of all fees
  • Lista de todas las tarifas de la tarjeta de débito prepago de manutención infantil de Wisconsin (Spanish version)
• Wisconsin Way2Go Card Terms of Use

Yes, your payments will continue to be disbursed to your Wisconsin EPPIC Debit MasterCard after the change. You will continue to use your EPPIC Debit Mastercard until it nears expiration. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation.

Yes, the website has moved. You should allow the site to redirect you to GoProgram, where you will be required to create a new login ID and password to access the new website or Go Program app. When setting up your new login ID and password, be sure to have your current Wisconsin EPPIC Debit MasterCard at hand. The new website and Go Program app will offer you additional options and services for managing and using your debit card.

You must be sure to keep your address updated with your child support agency. You can change your address online through: 

• the Child Support Online Services (CSOS) secure website
• contact the KIDSINFO Line at 800-991-5530, or 
• contact your Child Support Agency and provide your updated address.

You must also contact Wisconsin Debit Card customer service at 1-877-253-3686 to update your address by following the Lost/Stolen or Damaged path in the IVR system.

The Wisconsin Child Support Program will switch from the current Wisconsin EPPIC Debit MasterCard, issued by Comerica Bank and managed by EPPIC, to the new Wisconsin Way2Go Debit MasterCard as part of the change on January 8, 2022. Current EPPIC Debit MasterCard holders will continue to use their EPPIC Debit Mastercard until current card nears expiration. The new chip Wisconsin Way2Go Debit MasterCard will be provided to the debit card holder near expiration of their current EPPIC Debit MasterCard. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation.  

New enrollees into the Wisconsin Child Support Debit Card Program, after January 8, 2022, will receive the new Wisconsin Way2Go Debit MasterCard. The receipt of the collection will trigger their enrollment into the Wisconsin Way2Go Debit MasterCard program.

Go Program, which manages the debit card program, will create and mail out a new card to the address provided to the child support program. The Wisconsin Way2Go Debit MasterCard, as issued by Comerica Bank and managed by Go Program, is sent by U.S. mail, and should arrive in 7 to 10 days. You can access your funds immediately by activating your Wisconsin Way2Go Debit MasterCard. 

To activate the new Wisconsin Way2Go Debit MasterCard:

• Use the Way2Go Card mobile app or go to GoProgram to activate the card and create a PIN.

OR

• Call 1-877-253-3686 to activate the card and create a PIN.

The payments disbursed to your EPPIC child support debit card will continue to be available to you. Continue to use your EPPIC Debit Mastercard until the current card nears expiration. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. 

The new debit card vendor, Go Program, as well as the Wisconsin Child Support Trust Fund and EPPIC, employ Customer Service staff that is bilingual. The IVR and all vendor notifications are available in Spanish. Translation services are also available for other languages. Contact Wisconsin Debit Card customer service at 1-877-253-3686.

Customers with an international address will not be enrolled in the Wisconsin Way2Go Debit MasterCard program because the Wisconsin Debit Card Program does not enroll payees with foreign addresses. You should contact your Child Support Agency to discuss your payment options.

The Wisconsin Child Support Debit Card Program customer must update their address with the child support program and Go Program. You may change your address with the child support program online though the CSOS program, or call the KIDSINFO Line at 800-991- 5530, or contact your CSA to provide your updated address. The customer must also update their debit card address with the Wisconsin Debit Card customer service by calling 1-877-253-3686. If they don't want to call, the payee may create a secure user ID and password at GoProgram.com or through the app to report the change online.

The State of Wisconsin issues child support and other support-related payments electronically because the cost to print and mail paper checks is high and continues to rise.

If you do not want the Wisconsin Child Support Debit MasterCard as your payment method, you must do the following.

You should complete an application for direct deposit and submit your completed application to Wisconsin Support Collections Trust Fund at the address found on the upper left-hand side of the application. Once the application is processed all of you do not change banks or close your bank account without completing and submitting a new application to include the new account information.

AND

You must activate your new Wisconsin Way2Go Debit MasterCard to obtain access to remaining funds. To activate: 

• use the Way2Go Card® mobile app or GoProgram to activate the Card and create a PIN.

OR

• call 1-877-253-3686 to activate the card and create a PIN.

Once activated, withdraw all remaining funds from your debit card. 

OR

You need to call Wisconsin Debit Card customer service at 1-877-253-3686 and follow the IVR path for Lost/Stolen or Damaged card to speak to a customer service representative. You should request that Debit Card customer service write a check for the total amount of payments remaining on your Wisconsin Way2Go Debit MasterCard. Go Program may charge a fee to your account when requesting a check.

**Please Note** 
If you choose to end debit card as your payment method by applying for direct deposit you should continue to keep your Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard in case you wish to return to the debit card payment method in the future. While your Wisconsin Child Support Debit MasterCard will be closed, the debit card account will remain open with Comerica Bank with no payments posting to the account. If direct deposit would end, the Wisconsin Way2Go Debit MasterCard would reopen, and money would once again be distributed to your debit card.

You should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and listen to the IVR prompts, which will offer you the opportunity to opt in to receiving monthly debit card activity statements. You may also go to GoProgram.com and create a secure online access point for your debit card account. Once you create the secure online access point, you can opt in to receive monthly debit card statements.

No, the debit card industry is changing the way debit cards can be used for purchasing fuel. Pay at the pump will no longer be allowed for debit cards. Debit card users will need to pay for their fuel inside the station or kiosk. The industry change is due to the hold that occurs when a consumer uses a debit card to purchase fuel and pays at the pump. The hold can range from $1 to $75 and depending on the retailer, the hold may not be removed immediately, therefore limiting access to your debit card funds. Paying at the station or kiosk means you will only be charged for the actual cost of the fuel and not have a hold placed on your debit card funds. This is a change for all debit card users.

The customer's legal representative should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and follow the IVR path for Lost/Stolen or Damaged card to speak to a customer service person. The legal representative will need to provide specific documents to Go Program in order to prove their legal right to these funds.

You should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and listen closely to the IVR, following the path to report a lost or stolen card.