Wisconsin Department of Children and Families

Protecting Children, Strengthening Families, Building Communities

 

 

The Wisconsin EPPIC Debit MasterCard

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The Wisconsin Child Support Program provides a secure and convenient way to receive payments with the Wisconsin EPPIC Debit MasterCard, issued by Comerica Bank and managed by EPPIC. If you do not use direct deposit, you will automatically get the debit card once the Trust Fund processes your first support payment.

Benefits of getting payments on a debit card:

  • Safer than paper checks
  • No trips to the bank or waiting in long lines
  • Avoid check cashing fees
  • Monthly statements showing your support payments & purchases

How do I get a replacement debit card?

Please contact EPPIC customer service, at 1-877-253-3686. Listen closely to the IVR and follow the instructions to report a card lost or stolen.

How long does it take to receive payments?

Once the first child support collection is received, it will be posted to your debit card overnight. Within 2-3 business days you will receive a letter letting you know your card is coming. You will get your card 5-10 business days after you get the first letter.

If no payment is made on your case, you will not get a card.

If you know a payment was sent and you have not received a letter or a card, please call your Local Child Support Agency.

Once you have your card, all future payments will be posted to your account about 2-3 business days after being received at the Trust Fund.

How do I activate the debit card?

You can activate your card as soon as you get it. To activate a new or replacement debit card, call EPPIC at 1-877-253-3686 and follow the prompts to activate.

Where can I use the debit card?

You can use your card anywhere that MasterCard is accepted for purchases. You can also get cash withdrawals from your card. To get cash without being charged a fee, use any MoneyPass ATM. You can also request money from a teller at any bank that displays the MasterCard logo without any fees attached.

Documents that come with the debit card

  • Wisconsin EPPIC Debit MasterCard Brochure
  • Wisconsin EPPIC Debit MasterCard Carrier
  • Wisconsin EPPIC Debit MasterCard Terms of Use

 

For other debit card questions, including questions about card expiration and fraudulent charges, see the Debit Card Frequently Asked Questions page.

If you currently receive your child support payments on the Wisconsin EPPIC Debit MasterCard but would prefer direct deposit of your payments into a checking or savings account, fill out and mail the Direct Deposit Application.

More Information about the Wisconsin EPPIC Debit MasterCard