Wisconsin Works (W-2) Help Desk Home Page

If you are an out-of-state agency seeking verification of TANF months used in WI, you may contact us by sending an e-mail to dcfw2tanfverify@wisconsin.gov or by completing the TANF Months Verification Form. Once the form has been completed, please fax to 608-327-6125. Prior to sending the fax, review the form to ensure:

• The form is complete and legible (this form is fillable online),
• The Name, Birthdates, and SSN you are providing are accurate,
• Make sure to include your contact information including name, agency, and phone and fax number.
• Contact DHS Help Desk at 608-261-6378 for verification of Medical/SNAP benefits.

Please contact the WI Help Desk for password resets for the following applications: CWW, CARES, ECF, JIRA, and SAVE.
WI Help Desk:  608-261-4400 or helpdesk@wi.gov.

Please contact the DCF Service Desk for password resets for the following applications: BRITS, BST, CSAW, EATS, KIDS Mainframe and W-2 Plans.
DCF Service Desk:  855-264-6323 or DCFServiceDesk@Wisconsin.gov.

Do you have issues relating to FoodShare or Medical Assistance programs? - Call 608-261-6378

Beginning in 2017, W-2 vendor payment checks will be issued through the State Transforming Agency Resource (STAR) system. All vendor accounts in CWW, prior to December 9, 2016, will be deleted.  To establish a vendor payment, agencies must provide both Request for Taxpayer Identification Number and Certification and DOA-6457 STAR Vendor Information forms to the W-2 Help Desk. It will take approximately 3-5 working days to set up the vendor account in the STAR system.

• To ensure payment by the end of the month for open, ongoing cases, these forms must be submitted to the Help Desk at least 10 working days prior to the W-2 pull down date.
• Newly opened cases will receive a W-2 check for the first payment. The vendor payment will go out on the second payment.

The following are helpful tips to ensure your request will be processed promptly:

• Each section of the forms are complete,
• The information is legible, and
• Review the tax ID number to ensure it is the correct number of digits.
• Make sure your contact information is recorded in the For Agency Use Only section (DOA-6457 STAR Vendor Information form).

Additional information and forms may be found at State of Wisconsin Supplier (Vendor) Forms.

2016 W-2 Benefit Issuance Schedule

2017 W-2 Benefit Issuance Schedule

2018 W-2 Benefit Issuance Schedule

The new Approver Form is used to designate approvers for W-2 Auxiliary Payments, Job Access Loans, and/or Performance Outcome Payment Claims. After completion of this form, please fax to 608-327-6125. Before you send the fax, review the form to ensure:

• Each section of the form is complete,
• The information is legible (this form is fillable online with the exception of the signature),
• Your contact information is recorded in the For Agency Use Only section.