BWF Work Programs Help Desk Home Page Welcome to the BWF Work Programs Help Desk Web Center. Throughout this site, you will find useful links and FAQs to assist you with whatever your current CARES problem may be. As always, please be sure to work with your agency CARES coordinator to resolve issues prior to contacting the BWF Work Programs Help Desk. Approver Form The new Approver Form is used to designate approvers for W-2 Auxiliary Payments, Job Access Loans, and/or Performance Outcome Payment Claims. After completion of this form, please fax to 608-327-6125. Before you send the fax, review the form to ensure: Each section of the form is complete, The information is legible (this form is fillable online with the exception of the signature), Your contact information is recorded in the For Agency Use Only section. COVID-19 Information Frequently Asked Questions Work Program Policy and Automation Adjustments Document (updated May 26, 2022) W-2 Agency Contact Information (updated April 9, 2020) Find Your Local W-2 Agency - Map Informational Emails April 19, 2022 – Local Social Security Offices Expand In-Person Services News Release - SSA Reentry - April 4, 2022 - English News Release - SSA Reentry - April 4, 2022 - Spanish December 28, 2021 – Emergency Broadband Benefit Program Changes Dec. 31 December 6, 2021 – Energy Assistance Resources Milwaukee County Energy Assistance Flyer October 29, 2021 – Reminder: Emergency Broadband Benefit Program Emergency Broadband Benefit Program Key Points October 5, 2021 – Information Related to Child Tax Credit (CTC) Access for Non-filers October 1, 2021 – Update on Waiver Extensions and Notice of ORR Policy Letter 21-08 September 24, 2021 – Expanded Eligibility for EBB Program EBB Flyer - English EBB Flyer - Spanish September 10, 2021 – Youth Formerly in Foster Care Direct Payments August 10, 2021 – Reminder: W-2 Eligibility for Citizens of the Compact of Free Association States COFA Implementation FAQ August 6, 2021 – New CDC Eviction Moratorium Announced & Resources Eviction Protection Declaration CDC Eviction Order July 23, 2021 – COVID-19 FHA Mortgage Assistance COVID-19 Mortgage Payment Relief Banner - English COVID-19 Mortgage Payment Relief Banner - Spanish COVID-19 Mortgage Payment Relief Banner - Spanish 3 New COVID-19 FHA Community Borrower Flyer (6/11/21) - English and Spanish July 21, 2021 – FEMA Funeral Assistance FEMA Funeral Assistance Flyer - English FEMA Funeral Assistance Flyer - Spanish July 20, 2021 – NEW COVID-19 RESOURCES - Adolescent Vaccination Toolkit for Summer Programs July 16, 2021 – WERA Internet Expansion July 14, 2021 – Right to Counsel MKE County Program Right to Counsel Proposed to Help Tenants After Eviction Ban Ends July 9, 2021 – Best Information Available Policy and SWICA June 29, 2021 – Eviction Moratorium Extended June 28, 2021 – Advance Notice: Assessments June 23, 2021 – Eviction Moratorium Expiration and Resources WERA Poster - English WERA Poster - Spanish June 23, 2021 – Advance Notice: Removal of CX Activity Code June 22, 2021 – Child Tax Credit Outreach Child Tax Credit Flyer - English Child Tax Credit Flyer - Spanish BWF Operations Memo 21-09 American Rescue Plan Act Stimulus Payments and Tax Credits June 18, 2021 – Advance Notice: Return to Scanning Requirements June 8, 2021 – Sojourner Launches 24-hour Text Line for Domestic Violence Survivors + Flyer Textline Flyer May 28, 2021 – Pre-6 P-EBT Additional FoodShare Benefits May 25, 2021 – Work Search Temporary Rule Eliminated May 14, 2021 – Mental Health Month Awareness and Resources Fact Sheet – Adapting After Trauma and Stress Fact Sheet – Taking Time for Yourself MHM 2021 Additional Resources May 5, 2021 – Cyber Employment and Grant Scam Information Employment Scam Warning Signs May 3, 2021 – Emergency Broadband Benefit Outreach & Program Start EBB Infographic April 19, 2021 – NMHM Awareness and Resources April 12, 2021 – Public Utility Moratorium Expiration April 12, 2021 – SSA Outreach to Vulnerable Populations SSA Fact Sheet – Social Security Disability Insurance SSA Fact Sheet – Supplemental Security Income (SSI) April 8, 2021 – Take Action to Avoid Eviction Using the CDC Order and Viewing the CFPB Video March 31, 2021 – American Rescue Plan Act Information March 31, 2021 – Pandemic EBT Information Feeding America P-EBT Flyer February 11, 2021 – COVID-19 Economic Stimulus Payment Update and Reminder December 2, 2020 – Reminders and Guidance on the Use of Telephonic Signatures October 6, 2020 – COVID-19 Policy Adjustment Updates September 15, 2020 – COVID-19 Economic Impact Payment September 11, 2020 – COVID-19 CDC Order Temporarily Halting Evictions August 4, 2020 – COVID-19 Executive Order Declaring Public Health Emergency and Requiring Face Coverings in Wisconsin June 2, 2020 – COVID-19 FAQ May 26, 2020 – COVID-19 Policy Adjustments Consolidated Policies Ninth Round May 22, 2020 – COVID-19 PACS Operations Update May 21, 2020 – COVID-19 Revisions to Operations Memo 20-09 May 18, 2020 – COVID-19 Career Assessment Rollout - Review Delayed May 14, 2020 – COVID-19 Fillable Forms May 13, 2020 – COVID-19 FAQ May 6, 2020 – COVID-19 OFA Webinar - A Necessary Pivot: Virtual Case Management and Coaching Amid COVID-19 May 4, 2020 – COVID-19 FAQ May 4, 2020 – COVID-19 Policy Adjustment Consolidated Policies Eighth Round 5.4.20 April 30, 2020 – COVID-19 RCA Fillable Forms April 29, 2020 – COVID-19 FAQ April 29, 2020 – COVID-19 RCA/RMA Program Eligibility Extensions RCA and RMA Extension QA 4.29.2020 April 27, 2020 – COVID-19 Fillable Forms Phase 4 Release April 27, 2020 – COVID-19 Virtual Workshop on Domestic Violence During COVID-19 April 27, 2020 – COVID-19 ACCESS Program Requests April 23, 2020 – COVID-19 Domestic Violence, Trauma, and Mental Health NNEDV Email Best Practices 2018 NNEDV Phone Communication Best Practices 2019 NNEDV Texting Best Practices 2019 April 21, 2020 – COVID-19 Policy Adjustments Consolidated Policies Seventh Round April 20, 2020 – COVID-19 Fillable Forms Phase 3 Release April 20, 2020 – COVID-19 Caseload Report W-2 Weekly Caseload Report April 17, 2020 – COVID-19 Fillable Forms Phase 2 Release April 16, 2020 – COVID-19 Fillable Forms April 15, 2020 – COVID-19 Policy Adjustments and FAQ Consolidated Policies Sixth Round April 15, 2020 – COVID-19 TANF and the Transition to a Remote Workforce Webinar Recording April 10, 2020 – COVID-19 Federal DHHS Brief Facilitating Emergency PFL for Low-Income Families April 8, 2020 – COVID-19 CCA Scripts Telephonic Signature CCA Script for Emergency Assistance Telephonic Signature CCA Script for W-2 Eligibility Telephonic Signature CCA Script for W-2 Request for Assistance April 8, 2020 – COVID-19 Governor's Press Release and DCF Programs April 8, 2020 – COVID-19 DHHS/ACF/OFA Webinar Announcement: TANF and the Transition to a Remote Workforce April 7, 2020 – COVID-19 Policy Adjustments and FAQ Consolidated Policies Fifth Round April 7, 2020 – COVID-19 PACS Operations Update April 3, 2020 – COVID-19 FAQ April 1, 2020 – COVID-19 FAQ March 31, 2020 – COVID-19 Policy Adjustments Consolidated Policies Fourth Round March 31, 2020 – COVID-19 Governor Evers' Emergency Order Suspending DCF Rules March 31, 2020 – COVID-19 Governor's Legislation (LRB5920/P2) Wheeler Report – 03/30/20 Wheeler Report – 03/28/20 March 30, 2020 – COVID-19 FAQ March 30, 2020 – COVID-19 Child Care Taskforce Information Child Care Taskforce Efforts Tips for Parents March 30, 2020 – COVID-19 Wisconsin Literacy Stay at Home Flyer Safer At Home Order Plain Language March 28, 2020 – Wheeler Report March 27, 2020 – COVID-19 Policy Adjustments and FAQ Consolidated Policies Third Round March 27, 2020 – COVID-19 PACS Operations March 27, 2020 – COVID-19 Contract Administration Guidance Guidelines for External Agencies March 27, 2020 – COVID-19 Suggestions for W-2 Activity Assignment March 26, 2020 – COVID-19 CCA Action Needed and Information Request March 25, 2020 – COVID-19 Policy Adjustments and FAQ Consolidated Policies Second Round March 25, 2020 – COVID-19 Safer at Home BWF Contractor Communication – Safer at Home 03-25-2020 March 25, 2020 – COVID-19 BWF Communications Link March 23, 2020 – COVID-19 W-2 and Related Programs Policy/Automation Adjustments Consolidated Policies First Round Cases Pending March W-2 Eligibility Reviews Frequently Asked Questions (FAQ) If you are working on a W-2 Case and are encountering problems with CARES, please review the appropriate FAQ listed below. The FAQ will address common problems and may provide the assistance you need to resolve your issue. Select one of the following links based on the type of assistance you are seeking: WWP EA Post-Production Follow-Up Chart W-2 A2 & EA3 UAT Demo Part 1 Part 2 Wisconsin Work Programs (WWP) - Frequently Asked Questions Managing Placements on the Web Redesign Project: CWW Frequently Asked Questions and Answers Time Limit W-2 Agency Transition (Office issues) CCA Agent Phone Number Change Request for New or to Reactivate CCA Accounts Discrepancy-Work Item Reassignment SUP Unit Assignment 2020 W-2 Payment Calculator Help Desk Emails Note: For COVID-19 emails, please see the COVID-19 Information tab. January 10, 2023 – Removal of C9 Verification Code from Cares Worker Web (CWW) January 5, 2023 – New Supportive Housing for Opioid Use Recovery September 19, 2022 – National Adult Education and Family Literacy Week Adult Education Fact Sheet July 27, 2022 – Vendor and Protective Payment Policy Clarification June 15, 2022 – Ukrainian Refugee Eligibility for TANF Programs Program Instruction April 15, 2022 – NMHM & BMHM - Outreach & Resources March 28, 2022 – Wisconsin Works (W-2) Manual Job Center Appendix Update January 10, 2022 – TEMP Wage Subsidy Data Entry December 15, 2021 – Mental Health Resources for Winter NAMI Quick Guide to Wisconsin Mental Health Resources Seasonal Affective Disorder Fact Sheet December 8, 2021 – BWF Social Media Process - Partner Content October 19, 2021 – Afghan Parolees TANF Eligibility Program Instruction August 31, 2021 – Use of JAL for Remote Work Equipment August 30, 2021 – Removal of W-2 Hmong Eligibility Notice August 2, 2021 – W-2 48 Month Lifetime Limit – Participant Mailing & Implementation Plan July 15, 2021 – EA Reminder: Application Processing Timeframe June 30, 2021 – Important Update on WWP Phase 2 Functionality - W-2 System Generated Tasks June 28, 2021 – Updated Forms May 27, 2021 – New Case Manager Resource! May 12, 2021 – Wisconsin Work Programs (WWP) Processes: Phase 2 for W-2, CF, TJ, and TMJ Programs - Frequently Asked Questions May 5, 2021 – Processing Joint TANF and IM Applications from ACCESS Processing Issues with TANF and IM Joint Applications through ACCESS LIFE Program Documents LIFE Program and Policy Guide Telephonic Signature Script for LIFE Life Program Q&A A Trauma Informed Lens: Conversations with Domestic Violence Survivors - Training Video PowerPoint Slides Domestic Abuse Services and Resources Informational Emails November 29, 2021 – Sharing LIFE Referral Information with Referral Agencies November 18, 2021 – Reminder: Cashing State-Issued Checks November 16, 2021 – Sojourner Training Materials for LIFE Program Workers November 15, 2021 – LIFE Q&A and Location of Program Documents November 8, 2021 – LIFE Program Go-Live Date Forms DCF-F-5394-E LIFE Notice of Payments Ending - English DCF-F-5394-E-S LIFE Notice of Payments Ending - Spanish DCF-F-5480-E LIFE Notice of Eligibility - English DCF-F-5480-E-S LIFE Notice of Eligibility - Spanish MA/BadgerCare/FoodShare/other DHS programs Do you have issues relating to FoodShare or Medical Assistance programs? - Call 608-261-6378 Participant-Facing Tools February 8, 2022 – ACCESS SSO and WP-IEDM Projects - Agency Demo Security/Password Please contact the WI Help Desk for password resets for the following applications: CWW, CARES, ECF, JIRA, and SAVE. WI Help Desk: 608-261-4400 or email@example.com. Please contact the DCF Service Desk for password resets for the following applications: BRITS, BST, CSAW, EATS, KIDS Mainframe and W-2 Plans. DCF Service Desk: 855-264-6323 or DCFServiceDesk@Wisconsin.gov. TANF Verifications If you are an out-of-state agency seeking verification of TANF months used in WI, you may contact us by sending an e-mail to firstname.lastname@example.org or by completing the TANF Months Verification Form. Once the form has been completed, please fax to 608-327-6125. Prior to sending the fax, review the form to ensure: The form is complete and legible (this form is fillable online), The Name, Birthdates, and SSN you are providing are accurate, Make sure to include your contact information including name, agency, and phone and fax number. Contact DHS Help Desk at 608-261-6378 for verification of Medical/SNAP benefits. Vendor Forms Beginning in 2017, W-2 vendor payment checks will be issued through the State Transforming Agency Resource (STAR) system. All vendor accounts in CWW, prior to December 9, 2016, will be deleted. To establish a vendor payment, agencies must provide both Request for Taxpayer Identification Number and Certification and DOA-6457 STAR Vendor Information forms to the BWF Work Programs Help Desk. It will take approximately 3-5 working days to set up the vendor account in the STAR system. To ensure payment by the end of the month for open, ongoing cases, these forms must be submitted to the Help Desk at least 10 working days prior to the W-2 pull down date. Newly opened cases will receive a W-2 check for the first payment. The vendor payment will go out on the second payment. The following are helpful tips to ensure your request will be processed promptly: Each section of the forms are complete, The information is legible, and Review the tax ID number to ensure it is the correct number of digits. Make sure your contact information is recorded in the For Agency Use Only section (DOA-6457 STAR Vendor Information form). Additional information and forms may be found at State of Wisconsin Supplier (Vendor) Forms. W-2 Benefit Issuance Schedule 2016 W-2 Benefit Issuance Schedule 2017 W-2 Benefit Issuance Schedule 2018 W-2 Benefit Issuance Schedule 2019 W-2 Benefit Issuance Schedule 2020 W-2 Benefit Issuance Schedule 2021 W-2 Benefit Issuance Schedule 2022 W-2 Benefit Issuance Schedule 2023 W-2 Benefit Issuance Schedule To Submit a Request For Assistance If you have been unable to resolve your issue and you require further assistance, please submit an online request for assistance.