BWF Work Programs Help Desk Home Page Welcome to the BWF Work Programs Help Desk Web Center. Throughout this site, you will find useful links and FAQs to assist you with whatever your current CARES problem may be. As always, please be sure to work with your agency CARES coordinator to resolve issues prior to contacting the BWF Work Programs Help Desk. Common Requests COVID-19 Information Frequently Asked Questions Work Program Policy and Automation Adjustments Document (updated May 26, 2020) W-2 Agency Contact Information (updated April 9, 2020) Find Your Local W-2 Agency - Map W-2 Weekly Caseload Updates June 1, 2020 Informational Emails June 2, 2020 – COVID-19 FAQ May 26, 2020 – COVID-19 Policy Adjustments Consolidated Policies Ninth Round May 22, 2020 – COVID-19 PACS Operations Update May 21, 2020 – COVID-19 Revisions to Operations Memo 20-09 May 18, 2020 – COVID-19 Career Assessment Rollout - Review Delayed May 14, 2020 – COVID-19 Fillable Forms May 13, 2020 – COVID-19 FAQ May 6, 2020 – COVID-19 OFA Webinar - A Necessary Pivot: Virtual Case Management and Coaching Amid COVID-19 May 4, 2020 – COVID-19 FAQ May 4, 2020 – COVID-19 Policy Adjustment Consolidated Policies Eighth Round 5.4.20 April 30, 2020 – COVID-19 RCA Fillable Forms April 29, 2020 – COVID-19 FAQ April 29, 2020 – COVID-19 RCA/RMA Program Eligibility Extensions RCA and RMA Extension QA 4.29.2020 April 27, 2020 – COVID-19 Fillable Forms Phase 4 Release April 27, 2020 – COVID-19 Virtual Workshop on Domestic Violence During COVID-19 April 27, 2020 – COVID-19 ACCESS Program Requests April 23, 2020 – COVID-19 Domestic Violence, Trauma, and Mental Health NNEDV Email Best Practices 2018 NNEDV Phone Communication Best Practices 2019 NNEDV Texting Best Practices 2019 April 21, 2020 – COVID-19 Policy Adjustments Consolidated Policies Seventh Round April 20, 2020 – COVID-19 Fillable Forms Phase 3 Release April 20, 2020 – COVID-19 Caseload Report W-2 Weekly Caseload Report April 17, 2020 – COVID-19 Fillable Forms Phase 2 Release April 16, 2020 – COVID-19 Fillable Forms April 15, 2020 – COVID-19 Policy Adjustments and FAQ Consolidated Policies Sixth Round April 15, 2020 – COVID-19 TANF and the Transition to a Remote Workforce Webinar Recording April 10, 2020 – COVID-19 Federal DHHS Brief Facilitating Emergency PFL for Low-Income Families April 8, 2020 – COVID-19 CCA Scripts Telephonic Signature CCA Script for Emergency Assistance Telephonic Signature CCA Script for W-2 Eligibility Telephonic Signature CCA Script for W-2 Request for Assistance April 8, 2020 – COVID-19 Governor's Press Release and DCF Programs April 8, 2020 – COVID-19 DHHS/ACF/OFA Webinar Announcement: TANF and the Transition to a Remote Workforce April 7, 2020 – COVID-19 Policy Adjustments and FAQ Consolidated Policies Fifth Round April 7, 2020 – COVID-19 PACS Operations Update April 3, 2020 – COVID-19 FAQ April 1, 2020 – COVID-19 FAQ March 31, 2020 – COVID-19 Policy Adjustments Consolidated Policies Fourth Round March 31, 2020 – COVID-19 Governor Evers' Emergency Order Suspending DCF Rules March 31, 2020 – COVID-19 Governor's Legislation (LRB5920/P2) Wheeler Report – 03/30/20 Wheeler Report – 03/28/20 March 30, 2020 – COVID-19 FAQ March 30, 2020 – COVID-19 Child Care Taskforce Information Child Care Taskforce Efforts Tips for Parents March 30, 2020 – COVID-19 Wisconsin Literacy Stay at Home Flyer Safer At Home Order Plain Language March 28, 2020 – Wheeler Report March 27, 2020 – COVID-19 Policy Adjustments and FAQ Consolidated Policies Third Round March 27, 2020 – COVID-19 PACS Operations March 27, 2020 – COVID-19 Contract Administration Guidance Guidelines for External Agencies March 27, 2020 – COVID-19 Suggestions for W-2 Activity Assignment March 26, 2020 – COVID-19 CCA Action Needed and Information Request March 25, 2020 – COVID-19 Policy Adjustments and FAQ Consolidated Policies Second Round March 25, 2020 – COVID-19 Safer at Home BWF Contractor Communication – Safer at Home 03-25-2020 March 25, 2020 – COVID-19 BWF Communications Link March 23, 2020 – COVID-19 W-2 and Related Programs Policy/Automation Adjustments Consolidated Policies First Round Cases Pending March W-2 Eligibility Reviews TANF Verifications If you are an out-of-state agency seeking verification of TANF months used in WI, you may contact us by sending an e-mail to dcfw2tanfverify@wisconsin.gov or by completing the TANF Months Verification Form. Once the form has been completed, please fax to 608-327-6125. Prior to sending the fax, review the form to ensure: The form is complete and legible (this form is fillable online), The Name, Birthdates, and SSN you are providing are accurate, Make sure to include your contact information including name, agency, and phone and fax number. Contact DHS Help Desk at 608-261-6378 for verification of Medical/SNAP benefits. Security/Password Please contact the WI Help Desk for password resets for the following applications: CWW, CARES, ECF, JIRA, and SAVE. WI Help Desk: 608-261-4400 or helpdesk@wi.gov. Please contact the DCF Service Desk for password resets for the following applications: BRITS, BST, CSAW, EATS, KIDS Mainframe and W-2 Plans. DCF Service Desk: 855-264-6323 or DCFServiceDesk@Wisconsin.gov. MA/BadgerCare/FoodShare/other DHS programs Do you have issues relating to FoodShare or Medical Assistance programs? - Call 608-261-6378 Vendor Forms Beginning in 2017, W-2 vendor payment checks will be issued through the State Transforming Agency Resource (STAR) system. All vendor accounts in CWW, prior to December 9, 2016, will be deleted. To establish a vendor payment, agencies must provide both Request for Taxpayer Identification Number and Certification and DOA-6457 STAR Vendor Information forms to the BWF Work Programs Help Desk. It will take approximately 3-5 working days to set up the vendor account in the STAR system. To ensure payment by the end of the month for open, ongoing cases, these forms must be submitted to the Help Desk at least 10 working days prior to the W-2 pull down date. Newly opened cases will receive a W-2 check for the first payment. The vendor payment will go out on the second payment. The following are helpful tips to ensure your request will be processed promptly: Each section of the forms are complete, The information is legible, and Review the tax ID number to ensure it is the correct number of digits. Make sure your contact information is recorded in the For Agency Use Only section (DOA-6457 STAR Vendor Information form). Additional information and forms may be found at State of Wisconsin Supplier (Vendor) Forms. W-2 Benefit Issuance Schedule 2016 W-2 Benefit Issuance Schedule 2017 W-2 Benefit Issuance Schedule 2018 W-2 Benefit Issuance Schedule 2019 W-2 Benefit Issuance Schedule 2020 W-2 Benefit Issuance Schedule Approver Form The new Approver Form is used to designate approvers for W-2 Auxiliary Payments, Job Access Loans, and/or Performance Outcome Payment Claims. After completion of this form, please fax to 608-327-6125. Before you send the fax, review the form to ensure: Each section of the form is complete, The information is legible (this form is fillable online with the exception of the signature), Your contact information is recorded in the For Agency Use Only section. Frequently Asked Questions (FAQ) If you are working on a W-2 Case and are encountering problems with CARES, please review the appropriate FAQ listed below. The FAQ will address common problems and may provide the assistance you need to resolve your issue. Select one of the following links based on the type of assistance you are seeking: Wisconsin Work Programs (WWP) - Frequently Asked Questions Managing Placements on the Web Redesign Project: CWW Frequently Asked Questions and Answers Time Limit W-2 Agency Transition (Office issues) CCA Agent Phone Number Change Discrepancy-Work Item Reassignment SUP Unit Assignment 2020 W-2 Payment Calculator To Submit a Request For Assistance If you have been unable to resolve your issue and you require further assistance, please submit an online request for assistance.
