Wisconsin Department of Children and Families

Protecting Children, Strengthening Families, Building Communities

Disclaimer

 

 

The Wisconsin Child Support Program

We understand that families rely on child support payments being processed timely, and consider the Wisconsin Child support program to be an essential government service. The well-being of our customers and staff is our highest priority, and we are taking necessary precautions to ensure that we do our part to help reduce the spread of COVID-19 while balancing the need to serve you. As of Friday March 27, 2020, the Wisconsin Support Collections Trust Fund (WI SCTF) continues to process payments on the day received, and your local child support agencies are doing their best to manage your cases.

You can get answers to most payment related questions 24/7/365 by calling the WI SCTF automated voice response system at 1-800-991-5530. If you receive payments on the Wisconsin Child Support debit card, you can get payment information at 1-877-253-3686. You may also contact your local child support agency during business hours Monday – Friday for other questions related to your case; click on the “Contact Child Support” button on the left side of this page to find your local agency contact information. Please note that wait times may be longer than usual – we appreciate your patience and understanding.

The Child Support On-Line Services website and app provides information about your case 24/7/365; you can check your balances, view payments, select options to make on line payments, and much more. Login or register now by clicking on “Online Account” tab at the top of the page. It’s fast, easy and free!

**Note: Under the authority of Wis. Stat. § 323.12(4) and the public health emergency declared in Executive Order #72, the Governor suspended the provisions of DCF 152. 06(2) and (3) regulating when a lien threshold has been met or exceeded.

This means no new cases will be added to the Child Support Lien Docket until further notice. No changes were made to administrative liens previously recorded.

As of March 1, 2020 interest debts are included in administrative lien amounts. Some administrative liens added due to this change were satisfied due to a programming error.

These liens were valid and may be recorded on the Child Support Lien Docket in the future.**

**Notice:  The administrative code Chapter DCF 150 Child Support Percentage of Income Standard was amended effective July 1, 2018.  BCS is in the process of updating information on this site to conform to those changes. **

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The Wisconsin Child Support Program helps parents get court orders for financial and medical support for their children. It also enforces these support orders when needed, and makes sure that all money collected is paid out correctly. For more information on the Child Support Program choose from some of the topics below.