Wisconsin Department of Children and Families

Protecting Children, Strengthening Families, Building Communities

 

 

MyWIChildCare for Providers

Child care providers who accept Wisconsin Shares families are now paid differently. Instead of being paid directly by the state, parents who receive Wisconsin Shares are using their MyWIChildCare EBT card to pay providers according to their payment policies.

The EBT system is called MyWIChildCare.

The change to MyWIChildCare occured in three phases.

  • Phase One - October 2016: The MyWIChildCare Card was issued to Wisconsin Shares parents in the La Crosse area. Phase 1 counties included Buffalo, Clark, Jackson, Monroe, Pepin, Trempealeau, Vernon, and La Crosse counties.
  • Phase Two – February 2017: The MyWIChildCare Card was issued statewide (except Milwaukee County) to all parents receiving Wisconsin Shares child care subsidy.
  • Phase Three - April 2017: The MyWIChildCare Card was issued to Milwaukee County parents receiving Wisconsin Shares child care subsidy.

mywichildcare-card-art.jpgThe card looks like the image to the right.

Providers may log in to ebtedge.com to check your MyWIChildCare account once you have a signed contract with FIS, the EBT vendor.

 

Reminder: Never keep a client's MyWIChildCare EBT card, account number, or PIN!

Do not ask for or possess a client’s MyWIChildCare EBT card, account number, PIN or any representation of these items. You may not require that a client submit their Authorization Notice. This violates Wisconsin Confidentiality Law (49.83). If you or your staff is found in possession of any of these items, you may be issued an overpayment and/or permanently suspended from the program.

Do not risk it. Never ask for your client’s EBT cards!

 

Provider Outreach Sessions

If you were unable to attend an in-person provider training session, you may listen to a recording of the MyWIChildCare EBT Basics for Providers presentation.

Listen to a recording of the Hmong version of the MyWIChildCare EBT Basics for Providers presentation.

Listen to a recording of the Spanish version of the MyWIChildCare EBT Basics for Providers presentation.

Training Videos

  • Using Your MyWIChildCare EBT Card (for parents)     Spanish
    • The MyWIChildCare EBT card provides a fast and easy way for you to access your child care subsidy
    • Activate your card and create a PIN
    • Use your MyWIChildCare EBT card to pay for child care
      • Pay for child care online, over the telephone, or swipe your card at a POS machine
      • Transfer funds electronically from your MyWIChildCare account to your provider's account
    • Check your account balance online, by calling customer service, or by swiping your card at your provider's optional POS machine
  • View the Child Care Provider Portal Training Video

Parent Outreach Schedule

The Department of Children and Families conducted Parent Outreach Sessions in late 2016 and early 2017 to familiarize Wisconsin Shares parents with the new MyWIChildCare payment system.

Parent Outreach Documents

MyWIChildCare Cardholder Payment Sample

A brief overview showing how easy it is for parents to pay their child care provider online using their MyWIChildCare card.

MyWIChildCare Printed materials

Voluntary Repayment Agreement

If a child care provider receives an inaccurate child care subsidy payment, they must fill out this Voluntary Repayment Agreement form (DCF-F-5178) to authorize FIS to debit their account for the amount they should not have received. If a child care provider does not return the funds, they may be held liable for the overpayment.

Request Access to the Child Care Provider Portal (CCPP)

 

Additional Wisconsin Shares Information

 

Contact MyWIChildCare

Email us with your questions.