MyWIChildCare for Providers Child care providers who accept Wisconsin Shares families are now paid differently. Instead of being paid directly by the state, parents who receive Wisconsin Shares are using their MyWIChildCare EBT card to pay providers according to their payment policies. The EBT system is called MyWIChildCare. The change to MyWIChildCare occured in three phases. Phase One – October 2016: The MyWIChildCare Card was issued to parent receiving Wisconsin Shares child care subsidy in the La Crosse area. Phase 1 counties included Buffalo, Clark, Jackson, Monroe, Pepin, Trempealeau, Vernon, and La Crosse counties. Phase Two – February 2017: The MyWIChildCare Card was issued statewide (except Milwaukee County) to all parents receiving Wisconsin Shares child care subsidy. Phase Three – April 2017: The MyWIChildCare Card was issued to Milwaukee County parents receiving Wisconsin Shares child care subsidy. The card looks like the image to the right. Providers may log in to ebtedge.com to check your MyWIChildCare account once you have a signed contract with FIS, the EBT vendor. Reminder: Never keep a client's MyWIChildCare EBT card, account number, or PIN! Do not ask for or possess a client’s MyWIChildCare EBT card, account number, PIN or any representation of these items. You may not require that a client submit their Authorization Notice. This violates Wisconsin Confidentiality Law (49.83). If you or your staff is found in possession of any of these items, you may be issued an overpayment and/or permanently suspended from the program. Do not risk it. Never ask for your client’s EBT cards! Provider Outreach Sessions Provider outreach sessions were offered in March 2017 Child care providers learned how child care agencies process Wisconsin Shares payments made by parents to providers, and the sessions provided a forum for questions. Topics covered included: The benefits of the EBT card Dates and times for providers to be aware of changes How parents will pay online (demo) How providers can see payments (demo) How to complete your FIS Provider Agreement The session qualifies for two (2) hours of continuing education with The Registry Read about the MyWIChildCare Basics for Providers (PowerPoint) Read the Spanish version of the MyWIChildCare Basics for Providers (PowerPoint) If you were unable to attend an in-person provider training session, you may listen to a recording of the MyWIChildCare EBT Basics for Providers presentation. Listen to a recording of the Hmong version of the MyWIChildCare EBT Basics for Providers presentation. Listen to a recording of the Spanish version of the MyWIChildCare EBT Basics for Providers presentation. Training Videos Using Your MyWIChildCare EBT Card (for parents) Spanish The MyWIChildCare EBT card provides a fast and easy way for you to access your child care subsidy Activate your card and create a PIN Use your MyWIChildCare EBT card to pay for child care Pay for child care online, over the telephone, or swipe your card at a POS machine Transfer funds electronically from your MyWIChildCare account to your provider's account Check your account balance online, by calling customer service, or by swiping your card at your provider's optional POS machine View the Child Care Provider Portal Training Video Parent Outreach Schedule The Department of Children and Families conducted Parent Outreach Sessions in late 2016 and early 2017 to familiarize Wisconsin Shares parents with the new MyWIChildCare payment system. Parent Outreach Documents Wisconsin Shares Child Care Subsidy Changes (DCF-P-5145) Spanish Hmong What Parents Need to Know About MyWIChildCare (DCF-P-5144) Spanish Hmong MyWIChildCare EBT Basics for Parents (PowerPoint) MyWIChildCare Cardholder Payment Sample A brief overview showing how easy it is for parents to pay their child care provider online using their MyWIChildCare card. MyWIChildCare Printed materials Order or download MyWIChildCare brochures or posters. Voluntary Repayment Agreement If a child care provider receives an inaccurate child care subsidy payment, they must fill out this Voluntary Repayment Agreement form (DCF-F-5178) to authorize FIS to debit their account for the amount they should not have received. If a child care provider does not return the funds, they may be held liable for the overpayment. Request Access to the Child Care Provider Portal (CCPP) Please follow the instructions provided to obtain access to the Child Care Provider Portal (CCPP). Watch the training video that explains the functionality of the Provider Portal. Provider Portal User Guide Download the Provider Portal User Guide for complete instructions on using the Provider Portal. Provider Portal Fact Sheet Download the Provider Portal Fact Sheet for an overview of the latest enhancements to the Provider Portal. Use the Provider Portal to help manage your child care business. The Provider Portal is open 24/7, and you can access it from any computer, tablet, or smartphone with an Internet connection. Update your prices. Send a request to end a MyWIChildCare authorization for a child who is no longer attending or has never attended. Report days (or weeks) that your child care program will be closed so a parent can request an authorization to an alternate provider during your closure. View certain Licensing/Certification, Registry, and YoungStar documents and details. Additional Wisconsin Shares Information
