Who do I contact if...? Información en español Looking for information or assistance related to child care? Check out our list of webpages, phone numbers, and email addresses to help you find the answers you are looking for. I am a Child Care Provider Download the "Who to Contact if..." for child care providers resource. Child Care Regulation I have questions about background check requirements Visit our background check webpage. You may also contact the Child Care Background Unit Call Center at 608-422-7400 or by emailing DCFPlicBECRCBU@wisconsin.gov. I have questions about child care complaints, child care licensing, or general questions for providers Contact the Bureau of Early Care Regulation Central Office at 608-421-7550 or your Regional Office. I have questions about child care certification If you wish to contact a child care certifier, please see the Child Care Certifier PDF. I want to start a child care program If you are thinking about starting a child care business, you can go online to fill out our Expression of Interest form. This will connect you with a pre-licensing or certification agency. Find your pre-licensing agency Find your local certification agency YoungStar I have general YoungStar questions Want to know how to apply to YoungStar? Do you have contract or quality adjustment questions? Email: youngstar@wisconsin.gov Visit the YoungStar for Providers webpage I have questions about YoungStar Connect YoungStar Connect provides services, coaches, consultants, ratings, trainings, etc. for YoungStar providers. Phone: 1-833-YNG-STAR or 1-833-964-7827 Email: info@youngstarconnect.com Visit the YoungStar Connect website Child Care Subsidy - Wisconsin Shares for Providers I need help with the Child Care Provider Portal The Child Care Provider Portal is a secure website, available 24/7, where regulated Wisconsin child care providers can manage their child care business using any computer, tablet, or smartphone with an internet connection. If you have questions, contact the DCF Child Care Background Unit: Phone: 608-422-7400 Email: DCFPlicBECRCBU@wisconsin.gov I need help with MyWIChildCare for providers Fidelity National Information Service (FIS) is Wisconsin’s Electronic Benefit Transfer (EBT) card vendor. Visit the ebtEdge website for more information. If you have questions about your business, (i.e. how and when payments will appear or if you are changing contact information), you can contact FIS by calling their merchant services line at: 1-800-894-0050 for assistance Monday-Friday. I have general Wisconsin Shares questions Local Agency (all counties except for Milwaukee) Find your provider child care contact by county or tribe Milwaukee Early Care Administration (MECA) MECA supports child care needs for Milwaukee County Child Care Counts I have questions about Child Care Counts Child Care Counts Support Center (Hours: 8 a.m. - 4:30 p.m. M-F): Email: DCFDECECOVID19CCPayments@wisconsin.gov Phone: 608-535-3650 Visit the Child Care Counts webpage Other Questions I need additional resources for child care providers Visit our Resources for Child Care Providers webpage. I am a Parent/Caregiver Download the "Who to Contact if..." for parents/caregivers resource. Child Care Subsidy - Wisconsin Shares for Parents/Caregivers I need help paying for child care Wisconsin Shares child care subsidy helps families pay for child care. Learn more on the Wisconsin Shares webpage. I need help applying for Wisconsin Shares Contact your local agency to learn more or apply online. I need help with MyWIChildCare EBT Card Contact Fidelity National Information Services (FIS) at 877-201-7601 or visit the ebtEdge website. I need help with MyWIChildCare Parent Portal The MyWIChildCare Parent Portal is an online system available to parents receiving Wisconsin Shares to help them manage their child care subsidy needs. Other Wisconsin Shares Questions If you live in Milwaukee County, contact the Milwaukee Early Care Administration (MECA) For all other areas of the state, contact your local agency Child Care Regulation and Experiences I need help finding child care Search using the Child Care Finder or contact your Child Care Resource and Referral Agency (CCR&R) for more assistance. I need to talk to someone about a child care program violating licensing or certification standards Contact the Bureau of Early Care Regulation Central Office at 608- 421-7550 or your local Regional Office. You can also visit our website for additional information about reporting a complaint. YoungStar I have a question about quality child care Visit the YoungStar for Parents webpage. Other Questions I need additional child care services Visit our Resources for Parents/Caregivers webpage.
