Tribal Worker Resources - Subsidy Workers

The Bureau of Regional Operations (BRO) works with local agencies administering DCF programs (child welfare, child care, child support, and W-2 financial assistance). The local agencies include county human services departments, child support agencies, private W-2 agencies, tribes, and other service providers. The BRO child care coordinator handles all your child care certification and subsidy questions. BRO child care coordinators work in DCF's Division of Management Services.

BRO Child Care Coordinator: Becky Burdick

• Email: rebecca.burdick@wisconsin.gov
• Phone: (715) 361-7719

The Bureau of Regional Operations (BRO) area administrators work with Local county and tribal directors regarding DCF’s four program areas: child care, child support, child welfare, and W-2.

Area administrators also serve as a point of contact for county and tribal directors for contracts and fiscal questions.

Your Area Administrator: Kimberly Edwards

• Email: KimberlyA.Edwards@wisconsin.gov
• Phone: (715) 361-7722

Northeastern Region Section Manager: Kelly Bueschel

• Email: Kelly2.Bueschel@wisconsin.gov
• Phone: (920) 785-7821

The agency child care coordinator is selected by an administrator/director within the local agency. Local child care coordinators are employees of the local agency. 

Role / Duties of Agency Child Care Coordinator

The child care coordinator serves as the point of contact for the department regarding:

• CSAW enhancements
• Program integrity 
• Staffing changes 
• Security privileges within CSAW as assigned
• Any child care-related changes or issues within the local agency
• Child care policy questions

The child care coordinator must attend, in person or via telephone, all scheduled Child Care Program Committee (CCPC) meetings that occur quarterly.

Agency child care coordinators can also be a contact for DCF Assignments such as:

• Child Care Agency Annual Summary
• Fraud Plan
• Subcontracts

Forms and Publications Links

Documents – paper or electronic – that contain information that is critical for accessing the provider/agency services and/or benefits; letters or notices that require a response from the customer; and documents that inform customers of free language assistance. All department forms require a form number, which must be displayed on the form.

Forms are defined as:

• Paper/printed 
• Electronic
  • Form-fill enabled 
  • Mainframe-generated forms and form letters 
  • Client server-generated forms and form letters that merge variable information onto a fixed form template or structure 
  • Internet application screens 
  • Internet/intranet forms
• Templates

The DCF Forms page contains the searchable list of forms used by programs and DCF staff. The available forms can be searched via title, number, and language, or by scrolling through the complete list. 

Forms are subject to change, so be sure to print only from the website so you always have the most up-to-date version.

• External Forms
• DCF IT/Security Information
• External Publications

Need Help?

If you cannot find the form or publication you are looking for, contact DCF Agency Operations for assistance.

Print Orders / Document Sales

Some forms and publications are preprinted and can be ordered from Document Sales. New Document Sales users need to create a login and password in order to search for products, place, and track orders. Start the process by clicking New Customer in the upper right corner of the Document Sales landing page.

Any questions about Document Sales should be directed to Document Sales and Distribution at (608) 243-2441.

This  section contains a variety of information regarding system confidentiality and how to gain access to child care systems. Please read each section carefully and follow all instructions when requesting access to systems. 

See the Wisconsin Shares for Agency Workers page and the DCF Security Request page for additional details.

Confidential System Information

The information in DCF Systems is confidential, and everyone using these systems must follow confidentiality guidelines. Please read the Wisconsin Statutes regarding disclosing information about child care subsidy recipients.

Wisconsin Statutes on Confidential Information

See sections:

• 49.32(9)
• 49.32(10)
• 49.32(10m)
• 49.81
• 49.83
• 19.69   

Access to Subsidy and Certification Programs

Read the instructions find the necessary forms for requesting access to DCF's IT programs in the below accordions. You'll find additional instructions on the DCF IT Security Request Process page.  

Child Care Subsidy Workers

• Cares Worker Web (CWW) 
• Child Care Statewide Administration on the Web (CSAW)

Child Care Certification Workers

• Wisconsin Child Care Regulation System (WISSCRS) 
• Provider Portal  (CCPP)
• Web Intelligence  (WebI)
• YoungStar 

SharePoint Sites

• Certification  
• Subsidy 
• Fraud Plan 
• Child Care Program Integrity Resource Library

WAMS ID

Web Access Management System (WAMS)

The WAMS ID is the basis for access to many systems. Your WAMS ID will be used to access Cares Worker Web (CWW) and select necessary security functions for workers.

1. Go to the WAMS homepage
2. Follow the Self Registration link
3. Once you have your ID, keep your ID and password in a safe and secure place.
4. Upon submission of the profile information, an email will be sent to you with a confirmation link.
5. You must click the confirmation link in order to activate your WAMS account.

Cares Automated Systems Access Request Form (F-00476)

NOTE: WAMS accounts are supported by the Department of Administration's (DOA) Wisconsin Helpdesk. If you have questions or problems setting up your account, please call the Wisconsin Helpdesk at 608.261.4400 or toll-free at 866.335.2180. 

WIEXT ID

DWD Wisconsin Login ID

You will need to indicate your Wisconsin Login ID on the CSAW/CCPP, WISCCRS access request form.

• Access form for CCPP/CSAW
• Access form for WISCCRS

Do not create the same ID for your Wisconsin Login ID as your WAMS ID. If you have set up an ID for Wisconsin Unemployment Benefits, you already have a WIEXT ID and may use that.

If you do not have a WIEXT ID (DWD ID)

1. Go to the WIEXT Account Management page
2. Create a Login ID.
3. Upon submission of the profile information, you are finished with this step.
4. Once you have it, keep your ID and password in a safe and secure place.

If you need assistance, please contact the DCF Service Desk at 608.264.6323 or email: dcfservicedesk@wisconsin.gov. 

CWW Access

Cares Worker Web (CWW)

CWW is used for eligibility determination of public benefits, including child care. You will need your WAMS ID as part of your access request.

If you do not have a WAMS ID, follow the instructions to create your WAMS ID and password.

Cares Automated Systems Access Request Form (F-00476)

1. Download and complete form F-00476.
2. There are spaces for electronic signatures of the user, supervisor, and security officer. Please complete the form with all necessary electronic signatures.

Instructions for CARES Access    
Email completed form to the DCF Service Desk at dcfservicedesk@wisconsin.gov.

If you need assistance, please contact the DCF Service Desk at 608.264.6323 or email: dcfservicedesk@wisconsin.gov.

CSAW Access

Child Care Statewide Administration on the Web (CSAW)

CSAW is used to create child care authorizations according to the policies implemented for the MyWIChildCare initiative. For access, you will need your DWD Wisconsin Login ID (WIEXT ID). 

If you do not have one, follow the instructions below to create your DWD Wisconsin Login ID and password.

If you do not have a WIEXT ID (DWD ID)

1. Go to the WIEXT Account Management page
2. Create a Login ID.
3. Upon submission of the profile information, you are finished with this step.
4. Once you have it, keep your ID and password in a safe and secure place.

If you need assistance, please contact the DCF Service Desk at 608.264.6323 or email: dcfservicedesk@wisconsin.gov.

Access form for CCPP/CSAW

1. Download and complete the DCF-F-DWSW13358e form.
2. Print the DCF-F-DWSW13358e form and obtain physical signatures from the user, supervisor, child care coordinator, and security officer.
3. Scan and email the completed form to: DCFServiceDesk@wisconsin.gov.

WISCCRS Access

Wisconsin Child Care Regulation System (WISCCRS)

WISCCRS is used for processing certification and licensing applications, enforcements, and monitoring information. For access, you will need your DWD Wisconsin Login ID.

If you do not have one, follow the instructions under WIEXT ID to create your DWD Wisconsin Login ID and password. Once you have it, keep your ID and password in a safe and secure place.

1. Go to form DCF-F-2666 (WISCCRS Access Request)
2. Download and complete the WISCCRS Access Request form DCF-F-2666.
3. Print the 2666 form and obtain physical signatures from the user, supervisor, child care coordinator, and security officer.
4. Scan and email the completed form to: DCFServiceDesk@wisconsin.gov.

If you need assistance, please contact the DCF Service Desk at 608.264.6323 or email: dcfservicedesk@wisconsin.gov.

WebI Child Care Access

Web Intelligence (WEBi) is part of the SAP Business Objects product suite. It facilitates the publishing and distribution of reports via the web.

1. Download the WebI Child Care request form. 
2. Complete the form, and then have your Supervisor sign the form and send it to the Program Area Data Owner.
3. The Program Area Data Owner needs to sign the form and send it to the DCF Service Desk at dcfservicedesk@wisconsin.gov.

The DCF Security Officer grants access to the User.

NOTE: If you are requesting Analyst Level access or above, the User will be required to meet with a BI Data and Visualization Specialist for data training.

If you need assistance, please contact the Data Owner by email: DCFDECEBOPIT@wisconsin.gov.

Child Care Provider Portal Access

The Child Care Provider Portal (CCPP) is a secure website, available 24/7, where regulated Wisconsin child care providers can manage their child care business using any computer, tablet, or smartphone with an internet connection.    
Log in to CCPP.

The CCPP enables child care programs to:

• Submit background checks on individuals affiliated with the child care program.
• View background check eligibility status and notices
• View child care authorizations and payment details
• Update child care prices (required for licensed centers participating in Wisconsin Shares) for the center
• Send a request to end a child care authorization for a child who is no longer attending or has never attended the program
• Report program closures so a parent can request an authorization to an alternate provider during the closure
• View YoungStar quality rating information and documents
• View certain Licensing, Certification, and Registry details/documents
• Pay licensing and certification fees using the E-Payment module

To access CCPP

1. You will need to a DWD Logon ID and Password.
2. Fill out and submit Child Care Online Systems Access Request for Agency Staff Only form (DCF-F-13358).
3. Note: This form is not to be used by child care providers/center staff. It is a separate application form for Tribal/County/State Staff.
4. Agency staff must complete this form accurately. Make sure that you read all the directions carefully and supply all the required information.
5. The agency’s Security Officer must sign the form.
6. You will receive an email once your access has been granted. 

CSAW Dashboard Access

The EBT CSAW Dashboard was programmed to alert local agencies of important events that have effect on authorization calculation and/or benefit loads.

The dashboard displays tasks and informational messages related to CWW changes, Provider Portal and Parent Portal submissions, changes to child care provider regulation that were made in WISCCRS, card load failures, and undelivered cards. The dashboard has two modules:

• Inbox: Displays all tasks/messages from the agencies to which worker has CSAW access.
• Assignments: Displays tasks that have been assigned to individual staff by the Dashboard Administrator.

CSAW Dashboard Access Instructions

Dashboard User Guide: All CSAW User Guides are usually accessible after you log in to CSAW. See Links > SharePoint in CSAW. If you are unable to access the CSAW User Guides, please contact the Child Care Help Desk for assistance. 

EBT CSAW Security Profiles

The CSAW Security Profiles Guide explains the various security profiles/roles that various staff can have.

Worker Roles

• Child Care Coordinator / Supervisor Roles
• Worker Roles
• DCF Staff Roles

Security Profiles

• Authorization Maximum Weekly Hours
• School Closed Indicator
• Retro Authorization
• Parent Activity Schedule
• Appointment Module
• Backdating Authorization prior to the RFA date
• School Closed Hours Sat/Sunday validation
• Adhoc Module
• PLBC Provider Accreditation/YS Adjustment
• PLBC “Apply to”      
• Announcements
• Dashboard

View the EBT CSAW Security Profiles. You will need your WAMS ID to log in. 

SharePoint Access

SharePoint Access

The forms linked at the websites below may be filled out to end system access and should be sent to the noted contacts.

• Wisconsin Shares SharePoint site
• CSAW Users SharePoint site

Certification SharePoint

Certification workers who have WISCCRS access are usually automatically granted access to the Certification SharePoint site.

Wisconsin Shares Child Care Subsidy SharePoint

Subsidy workers who have CSAW access are automatically granted access to the Subsidy SharePoint site.

Child Care Fraud Plan SharePoint

In order to gain access to the Child Care Fraud Plan SharePoint site and Child Care Program Integrity Resource Library, you should contact the Child Care Help Desk at: childcare@wisconsin.gov.

If you need assistance, please contact the DCF Service Desk at 608.264.6323 or email: dcfservicedesk@wisconsin.gov. 

To End System Access

If a worker leaves the agency, the local security office is responsible for informing DCF Security to end all systems access. The forms linked at the DCF Child Care Security Access page may be filled out to end system access and should be sent to the noted contacts.

Be sure to contact your BRO child care coordinator with any staffing changes and termination of access requests. 

Subsidy and Certification Trainings are delivered through our partner The Partners Training Team (PTT).

You will need to get a PTT Logon ID to take these trainings.

To obtain a PTT Logon ID

1. Click on: Learning Center New Employee Profile Form
2. Download the form
3. Fill out the form
4. Email form to: regstaff@uwosh.edu 

If you lost your Logon ID Contact

PTT Registration Staff

• Phone: (920) 424-1071
• Email: regstaff@uwosh.edu 

You can also find additional child care trainings by searching the catalog at the PTT website.

Required Subsidy Trainings

New Worker Child Care Subsidy Training (NWT)

This 10-day blended learning course is comprised of multiple e-learnings, demonstrations and group discussions via Skype, attending a two-day scenario-based practical application virtual training workshop, and post requirements. This training will provide newly hired Wisconsin Shares staff the ability to apply policies and procedures to accurately determine program eligibility, create authorizations, and provide ongoing case management.

Prerequisites: The Introduction to CWW must be completed through IM New Worker Training or W-2 New Worker Training prior to taking this course only if you are unfamiliar with CWW.

PTT Training Website

Review the types of contracts and their requirements. 

State/Tribal Child Care Contract and Scope of Services

This contract is a sub-award of the Child Care and Development Block Grant (CCDBG), a part of the Child Care Development Fund (CCDF) program, which provides grants to states, territories, tribes and tribal organizations for child care assistance for low-income families. Wisconsin State Statutes §49.155(1m) and (3) require that the Department of Children and Families (DCF) contract for Wisconsin Shares child care eligibility and authorization with a county, tribe or other agency in each geographical region or tribal unit to determine eligibility and administer the program.

You can access the State/Tribal Scope of services through the Wisconsin Shares Child Care Subsidy Administration SharePoint Site. (You will need to request SharePoint access.)

This contract should be reviewed each year by the agency to maintain compliance.

Not fulfilling the requirements of the contract can result in the loss of the child care administration program and funds.

Subcontracts (Sub Recipient Contracts)

Any agency can subcontract out child care services such as:

• Fraud
• Authorizations
• Certification

The Process

• Contact your BRO child care coordinator to let them know.
• Send a draft copy of the subcontract to your BRO child care coordinator for review.
• After final draft has been signed by all parties – send to your BRO child care coordinator.
• Create a monitoring plan on how your agency plans to oversee the sub-contracting agency during the contract and send along with the final copy of the subcontract to your BRO child care coordinator. 
• Each year that you subcontract out the agency’s child care services, you will need to include a new FY Subcontract with the subcontracted agency, and a monitoring plan along with your Agency Annual Summary.

Subsidy Reviews

County and tribal agencies (local agencies) contract with the Department of Children and Families (DCF) to deliver program services to families that qualify for Wisconsin Shares child care subsidy.    
     
Pursuant to Contract Agreement Section XII, A., DCF will monitor the local agency’s general compliance with and adherence to the terms of the contract and the Scope of Service provisions on a periodic basis. DCF reserves the right to monitor all aspects of the contract, including agency performance, adherence to the terms and conditions of the contract, adherence to state and federal laws, achievement of program performance standards, adherence to fiscal reporting and cost allocation requirements, and customer satisfaction and quality of service provided.

Reviews are completed every three (3) years. 

For more information on the Wisconsin Shares Child Care Subsidy Agency Review Process, visit the Agency Worker page and see Admin Memo: 17-01. If you are unable to locate this Admin Memo, please contact your BRO child care coordinator.

Examples of Possible Fraud

If someone:

• Is using their MyWIChildCare EBT card or subsidy funds inappropriately or fraudulently
• Is asking for MyWIChildCare EBT card, account number, or pin that does not belong to them
• Wants to use the money on the card for things that are not related to the care of the authorized child(ren)
• Does not report income accurately
• Falsely reports employment
• Sells or trades MyWIChildCare EBT cards for services or goods

To report fraud, visit the DCF Report Fraud website.

If you have questions about reporting fraud or other program integrity-related questions, email: childcare@wisconsin.gov.

Handbooks

• Wisconsin Shares Child Care Handbook

User Guides

You will find a complete list of User Guides on the DCF website. Note that all CSAW user guides are on SharePoint, and you will need SharePoint access to view these user guides.

Effective January 4, 2021, the User Guides for the Child Care Statewide Administration on the Web (CSAW) system are available only through CSAW. These User Guides are available to Wisconsin Shares administrative agency workers in the CSAW Users SharePoint site, which is accessed through a link within CSAW. If you have a business need for accessing the CSAW Users SharePoint site, please contact the DCF Service Desk.

• Current CSAW User Guides