DCF/DHS Systems Contact User Information Guide

If you need assistance with the child care systems, please use the Systems Contacts information below to contact the appropriate person.

ACCESS (Access to Eligibility Support Services)

ACCESS (Access to Eligibility Support Services)

Security Clearance (New user approvals, etc.): N/A

Assistance on Password Resets

Member Services (clients/providers): 1-800-362-3002

Technical Problems (Unexpected Errors (your request cannot be processed), system down, etc.)

Member Services (clients/providers): 1-800-362-3002

Content Help (case processing, how to use the system, etc.)

Member Services (clients/providers): 1-800-362-3002

User Guides

CARES Mainframe (Client Assistance for Reemployment and Economic Support)

CARES Mainframe (Client Assistance for Reemployment and Economic Support)

Security Clearance (New user approvals, etc.)

User IDs starting with an X
- DOA Wisconsin Helpdesk
- 608-261-4400
- helpdesk@wi.gov
User IDs starting with DCF
- DCF Service Desk
  608-264-6323
- DCFServiceDesk@wi.gov

Password Reset (unlock)

User IDs starting with an X
- DOA Wisconsin Helpdesk
- 608-261-4400
- helpdesk@wi.gov
User IDs starting with DCF
- DCF Service Desk
- 608-264-6323
- DCFServiceDesk@wi.gov

Technical Problems (Unexpected Errors (your request cannot be processed), system down, etc.)

DOA Wisconsin Helpdesk
608-261-4400
helpdesk@wi.gov

Content Help (case processing, how to use the system, etc.)

CARES Call Center (DHS programs)
- 608-261-6378 option 1
- DHSCARESCallCenter@wisconsin.gov
Child Care Subsidy and Technical Assistance
- childcare@wisconsin.gov
W2 Helpdesk
- 608-422-7900
- dcfw2careshd@wisconsin.gov

User Guides

Training

CCPP (Child Care Provider Portal)

Child Care Provider Portal (CCPP)

Security Clearance (New user approvals, etc.)

Security access is explained in the CCPP Security Guide.

Content Help (case processing, how to use the system, etc.)

Expression of Interest and Online Application Related Questions
- “How to” Questions Regarding Expression of Interest: Your Certification or Pre-Licensing Agency
- Password Resets/Lockouts, Error Messages & System Access Help: Service Desk: 608-264-6323 or DCFServiceDesk@wisconsin.gov
  - Note: Many system access issues can be resolved by clearing your cache
Background Check Related Questions
- DCF Child Care Background Unit: 608-422-7400 or DCFPlicBECRCBU@wisconsin.gov
Expression of Interest and Online Application Related Questions
- Automation/System Access Help: Service Desk: 608-264-6323 or DCFServiceDesk@wisconsin.gov
- Questions Regarding Expression of Interest: Your Certification or Pre-Licensing Agency

Questions on Child Care Counts

Please visit the Child Care Counts section of the DCF Website

CCPP User Guides

CSAW (Child Care Statewide Administration on the Web)

Child Care Statewide Administration on the Web (CSAW)

Security Clearance (New user approvals, etc.)

DCF Service Desk
- 608-264-6323
- Fax: 608-327-6420
- DCFservicedesk@wi.gov

Password Reset (unlock)

DCF Service Desk
- 608-264-6323
- DCFservicedesk@wi.gov

Technical Problems (Unexpected Errors (your request cannot be processed), system down, etc.)

DCF Service Desk
- 608-264-6323
- DCFservicedesk@wi.gov

Content Help (case processing, how to use the system, etc.)

Child Care Subsidy and Technical Assistance
- childcare@wisconsin.gov

User Guides

All CSAW User Guides are on the SharePoint site.

CWW (CARES Worker Web)

CARES Worker Web(CWW)

Security Clearance (New user approvals, etc.)

DOA Wisconsin Helpdesk
- 608-261-4400
- helpdesk@wi.gov

Password Reset (unlock)

Password recovery - WAMS
DOA Wisconsin Helpdesk
- 608-261-4400
- helpdesk@wi.gov

Technical Problems (Unexpected Errors (your request cannot be processed), system down, etc.)

DOA Wisconsin Helpdesk
- 608-261-4400
- helpdesk@wi.gov

Content Help (case processing, how to use the system, etc.)

CARES Call Center (DHS programs)
- 608-261-6378 option 1
- DHSCARESCallCenter@wisconsin.gov
Child Care Subsidy and Technical Assistance
- childcare@wisconsin.gov

User Guides

ECF (Electronic Case File)

Electronic Case File

Security Clearance (New user approvals, etc.)

DOA Wisconsin Helpdesk
- 608-261-4400
- helpdesk@wi.gov

Password Reset (unlock)

DOA Wisconsin Helpdesk
- 608-261-4400
- helpdesk@wi.gov

Technical Problems (Unexpected Errors (your request cannot be processed), system down, etc.)

DOA Wisconsin Helpdesk
- 608-261-4400
- helpdesk@wi.gov

Content Help (case processing, how to use the system, etc.)

DHSECFSupport@wisconsin.gov

User Guides

Electronic Case File Handbook

MyWIChildCare Parent Portal

MyWIChildCare Parent Portal

Security Clearance (New user approvals, etc.)

DCF Service Desk
- 608-264-6323
- Fax: 608-327-6420
- DCFservicedesk@wi.gov

Password Reset (unlock)

DCF Service Desk
- 608-264-6323
- DCFservicedesk@wi.gov

Technical Problems (Unexpected Errors (your request cannot be processed), system down, etc.)

DCF Service Desk
- 608-264-6323
- DCFservicedesk@wi.gov

Content Help (case processing, how to use the system, etc.)

Parents
- Contact your Local CC Subsidy Agency
Local Agencies
- Child Care Subsidy and Technical Assistance
- childcare@wisconsin.gov

User Guides

MyWIChildCare parent information on the DCF public website
MyWIChildCare Parent Portal

WebI (Web Intelligence)

WebI

Security Clearance (New user approvals, etc.)

DCF Service Desk
- 608-264-6323
- Fax: 608-327-6420
- DCFservicedesk@wi.gov

Password Reset (unlock)

DCF Service Desk
- 608-264-6323
- DCFservicedesk@wi.gov
DHS: DOA Wisconsin Helpdesk
- 608-261-4400
- helpdesk@wi.gov

Technical Problems (Unexpected Errors (your request cannot be processed), system down, etc.)

DCF Service Desk
- 608-264-6323
- DCFservicedesk@wi.gov
DHS: DOA Wisconsin Helpdesk
- 608-261-4400
- helpdesk@wi.gov

Content Help (case processing, how to use the system, etc.)

Licensing:
- Contact your Office Manager
Certification
- Contact your BRO Coordinator
Subsidy Reports
- Child Care Subsidy and Technical Assistance
- childcare@wisconsin.gov

User Guides

WISCCRS (Wisconsin Child Care Regulatory System)

WISCCRS

Security Clearance (New user approvals, etc.)

DCF Service Desk
- 608-264-6323
- Fax: 608-327-6420
- DCFservicedesk@wi.gov

Password Reset (unlock)

DCF Service Desk
- 608-264-6323
- DCFservicedesk@wi.gov

Technical Problems (Unexpected Errors (your request cannot be processed), system down, etc.)

DCF Service Desk
- 608-264-6323
- DCFservicedesk@wi.gov

Content Help (case processing, how to use the system, etc.)

Licensing staff
- Contact your Office Manager
Certification
- Contact your BRO Coordinator or email DCFCertificationSpecialist@wisconsin.gov

User Guides

WISCCRS User Guides

WISSCRS Checklist App (Licensing and Milwaukee Certification)

WISCCRS Checklist App

Security Clearance (New user approvals, etc.)

DCF Service Desk
- 608-264-6323
- Fax: 608-327-6420
- DCFservicedesk@wi.gov

Password Reset (unlock)

DCF Service Desk
- 608-264-6323
- DCFservicedesk@wi.gov

Technical Problems (Unexpected Errors (your request cannot be processed), system down, etc.)

DCF Service Desk
- 608-264-6323
- DCFservicedesk@wi.gov

Content Help (case processing, how to use the system, etc.)

See the WISCCRS Super Users Chart (only available on DCF intranet)

Training Materials

See the SharePoint site.

YoungStar (Child Care Provider Rating System)

YoungStar

Security Clearance (New user approvals, etc.)

DCF Service Desk
- 608-264-6323
- Fax: 608-327-6420
- DCFservicedesk@wi.gov

Password Reset (unlock)

DCF Service Desk
- 608-264-6323
- DCFservicedesk@wi.gov

Technical Problems (Unexpected Errors (your request cannot be processed), system down, etc.)

DCF Service Desk
- 608-264-6323
- DCFservicedesk@wi.gov

Content Help (case processing, how to use the system, etc.)

YoungStar Staff
- Contact your YoungStar team member
Questions from the public
- Youngstar@wisconsin.gov

Resources

YoungStar SharePoint site