Civil Rights Compliance Plans
All recipients of Federal and/or State funds are required to complete and submit a Civil Rights Compliance Letter of Assurance (LOA) to DCF, regardless of the agency’s size. Agencies that employ 50 or more employees and receive more than $50,000 must complete a CRC Plan, which must be kept on file within the agency. The plan must be provided upon request to DCF.
The Civil Rights Compliance (CRC) Requirements for the compliance period of January 1, 2022 - December 31, 2025, were issued jointly by DCF and the Departments of Health Services.
- Civil Rights Compliance (CRC) Census Data Dashboard
- Customer Service Population Analysis (CSPA) Data Chart
- Completed CSPA Sample Data Chart
- Limited English Proficiency (LEP) Customer Data Analysis Chart
- Completed LEP Sample Data Chart
- CSPA and LEP Data Chart Instructions
- Full CRC Requirements
- CRC Requirements by Parts
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- Appendix A: Letter of Assurance
- Appendix A-1: Recipient Contact Information
- Appendix A-2: Funding Relationship to DHS-DCF
- Appendix A-3: Funded Programs Checklist
- Appendix B: Civil Rights Compliance Plan Template
- Appendix C: Nondiscrimination Notification
- Appendix D: Sample LEP Statement and Acknowledgement
- Appendix E: Model Service Delivery Discrimination Complaint Form
- Appendix F: Key to Accessibility Symbols
- Appendix G: Federal Civil Right Authorities
- Appendix H: Customer Service Population Analysis Data Chart
- Appendix I: LEP Customer Data Analysis Chart