Access and Translation Requirements

This includes physical access, deaf and hard of hearing, and visually impaired, customers that are likely to be encountered in when delivering services.

• ADA/Section 504

• Information contained in vital documents must be made available to LEP populations residing in the service area in a language that they understand. Additional information can be found in the CRC requirements documents.
• Wisconsin Department of Administration (DOA) Resources:
  • " I Speak Statements”
    • This card can be printed and posted at your reception desk for non-English speakers to indicate their language. This card does not replace the language interpretation poster but can be used as an additional resource.
  • Language Interpretation Poster Publication (DCF-P-2839 (06/2023)
    • This is a large poster that displays 45 languages spoken in Wisconsin. Individuals have the right to receive program information in languages they understand, and the purpose of this poster is to assist with identifying these languages. The document is designed to be printed as a 35" x 23" poster for readability. The 08/2023 version should be posted. If the poster is an earlier version or any size other than the intended 35” X 23” size, ensure the poster is replaced in a timely manner to ensure program access.

Changes from the Previous Version

• The following languages have been added and were not on the original poster:
  Croatian, Dari, Igbo, Indonesian, Pashto, Serbian, Tamil, and Telegu. Dari and Pashto are spoken in Afghanistan, and Wisconsin received many refugees after the fall of the government to the Taliban.
• The following languages were removed from the original poster:
  Chin, Dinka, Ewe, Greek, Hungarian, Karenni, Kinkongo, Latvian, Lingala, Maay May, Malay, Mongolian, Oromo, Sudanese, Tigrinya, Twi, Wolof, and Yiddish.

Instructions for Ordering Posters

Posters will be available through the Department of Administration Document Sales and will be printed upon request. This is a change from previous years when printed posters were available through Regional Administrators. 

1. Visit Department of Administration document sales
2. Type “Your Right to an Interpreter” or DCFP2839 in the search bar.
3. Click on the publication.
4. Click on “add item” which takes you to the shopping cart.
5. Click on “check out” which takes you to the screen to sign in and enter your email and password if you already have an account. If you do not have an account, you must register as a new customer.
6. If you have any questions regarding the ordering process, please contact DOA document Sales.

• Translation Requirements Checklist
• Using the DOA Interpreter and Translation Contract