Wisconsin Department of Children and Families

Protecting Children, Strengthening Families, Building Communities


Care Statewide Administration on Web (CSAW)

CSAW is a secure web-based application that is accessible only by child care administrative agencies for the purpose of administering the Wisconsin Shares program.

  • CSAW Basics: Use this module to read a high-level overview of CSAW, request CSAW access, learn how to navigation CSAW, add an announcement, and view reports.
  • Authorization Management: Use this module to write new authorizations, view existing authorizations, end or delete authorizations, track parent education months, review a case activity summary, view school bank hours, and review case utilization.
  • Provider Management: Use this module to view all child care provider records and to create in-home or out-of-state child care providers, you will use this module also to update provider rates, review issuance history, and record EFT information.
  • Issuance Management: Use this module to view issuance information, to record positive payment adjustments, and request a stop payment of a missing or lost check.
  • Program Integrity Enforcement System (PIES): Use this module to calculate over and under payments for child care providers or for parents.

CSAW is accessible only by child care administrative agencies. The site is not accessible to the public.

Security Access Guide for Child Care Agency Workers


User Help

  • Technical difficulties or Log-in Problems
  • Receiving "unable to process" error messages
  • System is not responding
  • User ID is not recognized
  • Password not matching User ID
  • Password forgotten

Call the DCF Service Desk at 608-264-6323.


Content Questions and Other Problems

  • Specific child care subsidy policy questions
  • How to use the new system
  • Questions about specific cases

Call the Child Care Help Desk at 608-422-7200 or Email childcare@wisconsin.gov