MyWIChildCare Parent Portal Information

Parent Portal Screenshot - Desktop Version

The MyWIChildCare Parent Portal is an online system available to parents receiving Wisconsin Shares to help them manage their child care subsidy needs.

 

 

What is the Parent Portal and how do I use it?

The MyWIChildCare Parent Portal is an online system available to parents receiving Wisconsin Shares to help them manage their child care subsidy needs; and it promotes communication between parents and their local administration agencies. The Parent Portal is open 24 hours a day, 7 days a week, and is mobile-friendly.

  • You (parents) can log in to the Parent Portal using your ACCESS account user ID and password.
    • The Parent Portal is updated immediately when changes are made to an authorization, so your information is always current.
  • View your child care authorizations
    • Confirm the correct provider and location is listed.
    • See the number of hours and amounts of subsidy at each provider for each child on your case. You can even view up to three months of subsidy amounts.
    • Request a new authorization, end an authorization, or make changes to a current one if your schedule changes, or if you need to change child care providers.
    • If there is an error with your child’s authorization, contact your local agency immediately or submit a Parent Portal request to correct any errors before making a payment.
  • Check the balance on your MyWIChildCare EBT card and track payments you make to your provider.
  • View school closed days and hours through the Authorizations button.
  • Sign up to receive text messages when you have a new message from your worker
  • Track all requests entered in the Parent Portal using the Track My Requests button.
    • All requests are date- and time-stamped to ensure your needs are met timely,
  • Connect to Fidelity Information Services (FIS) and make a payment in seconds
    • Note: As the cardholder, all payments are your responsibility. You may need to repay money if any errors or misuse of the card occurs.
    • View your EBT card transaction information and card status.
    • View the FIS Provider ID for your chosen child care provider.
  • Read your notices (authorization, subsidy fund amounts and transactions)
  • Parent Portal Training is available via a Parent Portal training video. Learn how to make the most out of using the Parent Portal!
  • The Parent Portal is secure, so don’t share your user ID or password with anyone.
  • Child care providers do not have access to your account.

Parent Portal Resources

Why was the Parent Portal built?

  • To support easier access to child care services and help the local agencies manage workload. The Parent Portal is available 24/7 and has the most up-to-date information on child care authorizations and subsidy amounts.  Parents have the ability to see the status of any change requests submitted to the agency.
  • The Parent Portal, in combination with the MyWIChildCare EBT card, empowers families to become more involved in selecting child care, checking subsidy balances, and tracking payments.

What has made the Parent Portal successful?

  • Responsive design allows you to access the portal using any device, including mobile devices.
  • Population of any current child care authorization information so you can quickly assess for any needed edits/changes, and move faster through the navigation flow.
  • Allows you to access your information 24/7 and make changes when it is convenient to your schedule, rather than calling or visiting your local agencies during business hours.