Accessing the IM/CC RMS System

The IM/CC RMS system is accessed using a WIEXT ID and password for login. Expand content below to learn more about access and troubleshooting.

Accessing the IM/CC RMS System

The IM/CC RMS system is accessed using a WIEXT ID and password to log in.

All employees, supervisors and liaisons must have a WIEXT ID tied to their current work email to gain access to the RMS system. Individuals must create their own WIEXT ID that is tied to the current work email address; someone may not create the WIEXT ID for them. If an individual does not have a WIEXT ID, they must create one using the steps below.

Steps to create a new WIEXT ID:

  1. Go to the DWD Create Logon website
  2. Enter first name and last name
  3. Email - must be the employees’ current work email
  4. Confirm email – must be the employees' current work email and match the 'Email' field entry
  5. Mobile Phone – enter employees' current work phone number
  6. Confirm Mobile Phone – confirm employees' current work phone number entered in 'Mobile Phone' field
  7. Username – create a user name you can easily remember, many use the conventional FirstnameLastName. User names must be 5-20 characters and may not contain any special characters
  8. Password – Must be 7-20 characters, have letters and either numbers or special characters, is case sensitive, and may not contain the users' name
  9. Confirm Password - must match 'Password' field
  10. Question / Answer
  11. Select the box to accept the terms and conditions
  12. Select the box confirming you’re not a robot

Upcoming change to accessing the RMS system:

We have big changes coming, and we need your help. Access to RMS and RMTS applications will soon require a MyWisconsin ID.

MyWisconsin ID is the State of Wisconsin's identity solution that allows citizens the ability to securely access participating online state services and systems using a single user ID and password.

We will soon begin converting RMS and RMTS access to MyWisconsin ID. To prepare for this transition:

  1. Create a MyWisconsin ID with your business email address at the DOA MyWisconsin ID web page.
  2. Do not use a personal e-mail address for this purpose. If you already have a MyWisconsin ID for personal use, make a second one with your business e-mail to conduct business on behalf of an entity. Continue using your WIEXT ID to access the RMS System until more detailed instructions are provided.
Password or Login Issues

If you are unable to access the IM/CC RMS system due to a password or login ID issue, write down the information regarding what you were working on at the time of the sample (so you don’t forget). Use the DWD self-password recovery website to reset or unlock your account.

If you try to reset/unlock your password online and you receive an error message, do not have access to the email address associated with your WIEXT ID or do not receive an auto-generated email from DWD within 5-10 minutes, you must then call the DCF service desk at:

  • (608) 264-6323 - Madison
  • (414) 264-6323 - Milwaukee
  • (855) 264-6323 - Toll free

If the DCF Service Desk cannot resolve your issue you may email the DCF RMS Administrator. Include the details as to why your issue could not be resolved by including screen shots. Simply stating that you could not login does not explain what steps you have performed to resolve your login issues and does not indicate if the DCF Service desk was contacted and why they were unsuccessful in resolving the issue.