The E-Payment Options To make a payment toward your overpayment, select the button below and proceed to the online payment page. (You will need your PIN to locate your account.) Go To On-Line Payment Page About the E-Payment Process The E-Payment process is an additional way to accept repayments from clients for public assistance debts. Instructions for first time users are posted below in the Frequently Asked Questions section. Users can also contact the Public Assistance Collection Section at 1-800-943-9499 for questions or to get assistance. The E-Payment system interfaces with BRITS to provide current debt balances and post payments. The E-Payment site also allows users to view their balance, update their address information and make payments by check, credit card or debit card. Key information about the E-Payment system E-Payments are made online through the E-Payment Center; Payees can make a one-time payment or set up automatic reoccurring payments. This process is voluntary and FREE to users who pay using an e-check. (you will need a checking or savings account with the routing number and account number); Payments may also be made with a credit/debit card; however, an additional 3% processing fee will be charged for each transaction. The payee must have their CARES personal identification number (PIN) to make an E-Payment; E-Payment Frequently Asked Questions How do I create an account? Please complete the following steps to create your online payment account: Click the purple "Go to Online Payment Page" button at the top of this page Enter your PIN in the search field and click "Find" Confirm or update your address Enter your payment amount for applicable programs you wish to pay Click the "$ Make Payment" button You will see a login page. Under Log In, Select "Register" Enter your full 10 digit PIN and your personal information Select "Submit" - Be sure to save your user ID and password for future use Select "Make Payment" on the top right menu bar Enter your payment details and proceed through the following prompts Do I still need to return my Repayment Agreement if I make a payment online? Yes, The signed agreement and your payment are both due by the due date to avoid delinquency. If you need a new Repayment agreement, or need to change your rate of payment, please contact the Public Assistance Collection Section at 1-800-943-9499. What is my User Id and Password? To create a user id and password, enter a payment amount in the box titled payment and select 'make payment.' Under the Log-In box select the 'Register' Link and create an account. Please retain your User ID and Password for future use. Why can't I select the 'Make Payment' button? To 'activate' the make payment option, a payment amount is required in the box labeled payment. How can I make my payment recurring? To make the payments deduct automatically, simply select the recurring option versus the one time payment option. Be sure to specify the correct frequency of the deduction. Can I make a payment utilizing a debit or credit card? Yes. E-Payment now accepts both debit and credit card payments. Please be aware that an additional 3% fee will be added to the transaction to cover costs associated with credit card payments. Can I make a payment via phone? No. Payments are not accepted via phone. Other than making repayment via e-payment, payments are accepted by US mail by check or money order. Please reference the personal identification number (PIN) on all forms of payment and mail to: Public Assistance Collection Section (PACS) PO Box 8938 Madison, WI 53708-8938 My account is paid, but the payment was still deducted. How do I stop the recurring payment? Recurring payments are set up by the user. To stop recurring payments, please log into the E-Payment account using the User ID and Password and stop the recurring payment. If further assistance is needed, please contact the Public Assistance Collection Section at 1-800-943-9499. If over collection has occurred due to a continued recurring payment, a refund will be sent to you via US Mail.
