Blue graphic of contact book

DCF/DHS Systems Contact User Information Guide

If you need assistance with the child care systems, please use the Systems Contacts information below to contact the appropriate person.

ACCESS (Access to Eligibility Support Services)

ACCESS (Access to Eligibility Support Services)

Security Clearance (New user approvals, etc.): N/A

Assistance on Password Resets

  • Member Services (clients/providers): 1-800-362-3002

Technical Problems (Unexpected Errors (your request cannot be processed), system down, etc.)

  • Member Services (clients/providers): 1-800-362-3002

Content Help (case processing, how to use the system, etc.)

  • Member Services (clients/providers): 1-800-362-3002

User Guides

CARES Mainframe (Client Assistance for Reemployment and Economic Support)

CARES Mainframe (Client Assistance for Reemployment and Economic Support)

Security Clearance (New user approvals, etc.)

Password Reset (unlock)

Technical Problems (Unexpected Errors (your request cannot be processed), system down, etc.)

Content Help (case processing, how to use the system, etc.)

User Guides

CCPP (Child Care Provider Portal)

Child Care Provider Portal (CCPP)

Security Clearance (New user approvals, etc.)

Password Reset (unlock)

Technical Problems (Unexpected Errors (your request cannot be processed), system down, etc.)

Content Help (case processing, how to use the system, etc.)

User Guides

CSAW (Child Care Statewide Administration on the Web)

Child Care Statewide Administration on the Web (CSAW)

Security Clearance (New user approvals, etc.)

Password Reset (unlock)

Technical Problems (Unexpected Errors (your request cannot be processed), system down, etc.)

Content Help (case processing, how to use the system, etc.)

User Guides

All CSAW User Guides are on the SharePoint site.
 

CWW (CARES Worker Web)

CARES Worker Web (CWW)

Security Clearance (New user approvals, etc.)

Password Reset (unlock)

Technical Problems (Unexpected Errors (your request cannot be processed), system down, etc.)

Content Help (case processing, how to use the system, etc.)

User Guides

ECF (Electronic Case File)

Electronic Case File

Security Clearance (New user approvals, etc.)

Password Reset (unlock)

Technical Problems (Unexpected Errors (your request cannot be processed), system down, etc.)

Content Help (case processing, how to use the system, etc.)

User Guides

 

MyWIChildCare Parent Portal

MyWIChildCare Parent Portal

Security Clearance (New user approvals, etc.)

Password Reset (unlock)

Technical Problems (Unexpected Errors (your request cannot be processed), system down, etc.)

Content Help (case processing, how to use the system, etc.)

  • Parents
    • Contact your Local CC Subsidy Agency
  • Local Agencies

User Guides