DCF/DHS Systems Contact User Information Guide If you need assistance with the child care systems, please use the Systems Contacts information below to contact the appropriate person. ACCESS (Access to Eligibility Support Services) ACCESS (Access to Eligibility Support Services) Security Clearance (New user approvals, etc.): N/A Assistance on Password Resets Member Services (clients/providers): 1-800-362-3002 Technical Problems (Unexpected Errors (your request cannot be processed), system down, etc.) Member Services (clients/providers): 1-800-362-3002 Content Help (case processing, how to use the system, etc.) Member Services (clients/providers): 1-800-362-3002 User Guides ACCESS User Guide Password recovery or WAMS CARES Mainframe (Client Assistance for Reemployment and Economic Support) CARES Mainframe (Client Assistance for Reemployment and Economic Support) Security Clearance (New user approvals, etc.) User IDs starting with an X DOA Wisconsin Helpdesk 608-261-4400 helpdesk@wi.gov User IDs starting with DCF DCF Service Desk608-264-6323 DCFServiceDesk@wi.gov Password Reset (unlock) User IDs starting with an X DOA Wisconsin Helpdesk 608-261-4400 helpdesk@wi.gov User IDs starting with DCF DCF Service Desk 608-264-6323 DCFServiceDesk@wi.gov Technical Problems (Unexpected Errors (your request cannot be processed), system down, etc.) DOA Wisconsin Helpdesk 608-261-4400 helpdesk@wi.gov Content Help (case processing, how to use the system, etc.) CARES Call Center (DHS programs) 608-261-6378 option 1 DHSCARESCallCenter@wisconsin.gov Child Care Subsidy and Technical Assistance childcare@wisconsin.gov W2 Helpdesk 608-422-7900 dcfw2careshd@wisconsin.gov User Guides Training CCPP (Child Care Provider Portal) Child Care Provider Portal (CCPP) Security Clearance (New user approvals, etc.) Security access is explained in the CCPP Security Guide. Content Help (case processing, how to use the system, etc.) Expression of Interest and Online Application Related Questions “How to” Questions Regarding Expression of Interest: Your Certification or Pre-Licensing Agency Password Resets/Lockouts, Error Messages & System Access Help: Service Desk: 608-264-6323 or DCFServiceDesk@wisconsin.gov Note: Many system access issues can be resolved by clearing your cache Background Check Related Questions DCF Child Care Background Unit: 608-422-7400 or DCFPlicBECRCBU@wisconsin.gov Expression of Interest and Online Application Related Questions Automation/System Access Help: Service Desk: 608-264-6323 or DCFServiceDesk@wisconsin.gov Questions Regarding Expression of Interest: Your Certification or Pre-Licensing Agency Questions on Child Care Counts Please visit the Child Care Counts section of the DCF Website CCPP User Guides CSAW (Child Care Statewide Administration on the Web) Child Care Statewide Administration on the Web (CSAW) Security Clearance (New user approvals, etc.) DCF Service Desk 608-264-6323 Fax: 608-327-6420 DCFservicedesk@wi.gov Password Reset (unlock) DCF Service Desk 608-264-6323 DCFservicedesk@wi.gov Technical Problems (Unexpected Errors (your request cannot be processed), system down, etc.) DCF Service Desk 608-264-6323 DCFservicedesk@wi.gov Content Help (case processing, how to use the system, etc.) Child Care Subsidy and Technical Assistance childcare@wisconsin.gov User Guides All CSAW User Guides are on the SharePoint site. CWW (CARES Worker Web) CARES Worker Web(CWW) Security Clearance (New user approvals, etc.) DOA Wisconsin Helpdesk 608-261-4400 helpdesk@wi.gov Password Reset (unlock) Password recovery - WAMS DOA Wisconsin Helpdesk 608-261-4400 helpdesk@wi.gov Technical Problems (Unexpected Errors (your request cannot be processed), system down, etc.) DOA Wisconsin Helpdesk 608-261-4400 helpdesk@wi.gov Content Help (case processing, how to use the system, etc.) CARES Call Center (DHS programs) 608-261-6378 option 1 DHSCARESCallCenter@wisconsin.gov Child Care Subsidy and Technical Assistance childcare@wisconsin.gov User Guides Password recovery use WAMS Training on the Learning Center website ECF (Electronic Case File) Electronic Case File Security Clearance (New user approvals, etc.) DOA Wisconsin Helpdesk 608-261-4400 helpdesk@wi.gov Password Reset (unlock) DOA Wisconsin Helpdesk 608-261-4400 helpdesk@wi.gov Technical Problems (Unexpected Errors (your request cannot be processed), system down, etc.) DOA Wisconsin Helpdesk 608-261-4400 helpdesk@wi.gov Content Help (case processing, how to use the system, etc.) DHSECFSupport@wisconsin.gov User Guides Electronic Case File Handbook MyWIChildCare Parent Portal MyWIChildCare Parent Portal Security Clearance (New user approvals, etc.) DCF Service Desk 608-264-6323 Fax: 608-327-6420 DCFservicedesk@wi.gov Password Reset (unlock) DCF Service Desk 608-264-6323 DCFservicedesk@wi.gov Technical Problems (Unexpected Errors (your request cannot be processed), system down, etc.) DCF Service Desk 608-264-6323 DCFservicedesk@wi.gov Content Help (case processing, how to use the system, etc.) Parents Contact your Local CC Subsidy Agency Local Agencies Child Care Subsidy and Technical Assistance childcare@wisconsin.gov User Guides MyWIChildCare parent information on the DCF public website MyWIChildCare Parent Portal WebI (Web Intelligence) WebI Security Clearance (New user approvals, etc.) DCF Service Desk 608-264-6323 Fax: 608-327-6420 DCFservicedesk@wi.gov Password Reset (unlock) DCF Service Desk 608-264-6323 DCFservicedesk@wi.gov DHS: DOA Wisconsin Helpdesk 608-261-4400 helpdesk@wi.gov Technical Problems (Unexpected Errors (your request cannot be processed), system down, etc.) DCF Service Desk 608-264-6323 DCFservicedesk@wi.gov DHS: DOA Wisconsin Helpdesk 608-261-4400 helpdesk@wi.gov Content Help (case processing, how to use the system, etc.) Licensing: Contact your Office Manager Certification Contact your BRO Coordinator Subsidy Reports Child Care Subsidy and Technical Assistance childcare@wisconsin.gov User Guides Certification/Licensing - Reports Module Subsidy/Fraud Detection and Investigation WISCCRS (Wisconsin Child Care Regulatory System) WISCCRS Security Clearance (New user approvals, etc.) DCF Service Desk 608-264-6323 Fax: 608-327-6420 DCFservicedesk@wi.gov Password Reset (unlock) DCF Service Desk 608-264-6323 DCFservicedesk@wi.gov Technical Problems (Unexpected Errors (your request cannot be processed), system down, etc.) DCF Service Desk 608-264-6323 DCFservicedesk@wi.gov Content Help (case processing, how to use the system, etc.) Licensing staff Contact your Office Manager Certification Contact your BRO Coordinator or email DCFCertificationSpecialist@wisconsin.gov User Guides WISCCRS User Guides WISSCRS Checklist App (Licensing and Milwaukee Certification) WISCCRS Checklist App Security Clearance (New user approvals, etc.) DCF Service Desk 608-264-6323 Fax: 608-327-6420 DCFservicedesk@wi.gov Password Reset (unlock) DCF Service Desk 608-264-6323 DCFservicedesk@wi.gov Technical Problems (Unexpected Errors (your request cannot be processed), system down, etc.) DCF Service Desk 608-264-6323 DCFservicedesk@wi.gov Content Help (case processing, how to use the system, etc.) See the WISCCRS Super Users Chart (only available on DCF intranet) Training Materials See the SharePoint site. YoungStar (Child Care Provider Rating System) YoungStar Security Clearance (New user approvals, etc.) DCF Service Desk 608-264-6323 Fax: 608-327-6420 DCFservicedesk@wi.gov Password Reset (unlock) DCF Service Desk 608-264-6323 DCFservicedesk@wi.gov Technical Problems (Unexpected Errors (your request cannot be processed), system down, etc.) DCF Service Desk 608-264-6323 DCFservicedesk@wi.gov Content Help (case processing, how to use the system, etc.) YoungStar Staff Contact your YoungStar team member Questions from the public Youngstar@wisconsin.gov Resources YoungStar SharePoint site
