Microsoft Multifactor Authentication (MFA) User Enrollment

  1. Go to the MFA Set-up Page.
  2. Sign-in to your State of Wisconsin Office 365 email account or select your State of Wisconsin account and click Next.
    Microsoft sign-in
  3. Click Next to Enroll in MFA.
    Screen says "More information required"
  4. You will see this screen on your computer:
    Microsoft Authenticator: Start by getting the app
  5. Now move to your smartphone.
  6. On your smartphone
    1. Download the Microsoft Authenticator App on your smartphone from the appropriate app store (Google Play or the Apple Store).
    2. Make sure to allow the Authenticator app to be able to access your camera in your smartphone permissions to allow scanning of the QR code that will be required.
    3. When you open the Microsoft Authenticator application on your phone you will see three options to choose from:
      • Sign in with Microsoft
      • Add work or school account
      • Scan a QR code
    4. Select “Scan a QR code” and proceed to step 7.
      1. You may see something slightly different depending on your specific smartphone.
        • If you see “Let’s add your first account” then click on that and select “Work or school account” at the next screen, followed by “Scan a QR code.”
        • If you see “Add work or school account” then select that, followed by “Scan a QR code.”
        • Regardless of which prompts are displayed for you and the order they are displayed in, you will need to get to a screen that has you scan a QR code
          Note: If your phone displays a prompt saying: “you need to confirm your sign-in w/ biometrics or passcode”, enter the same passcode that you would normally use to unlock your phone.
  7. Click Next on the browser page.
    Set up your account page
  8. Hold your phone’s camera up to the screen to scan the QR code. On the Microsoft Authenticator Application, it should quickly register the account. Then click Next.
    Scan the QR code shown in your browser page on your computer, not the one displayed here
  9. You should see this in your browser:
    "Let's try it out: Approve the notification we're sending to your app"
  10. Now move to your Smartphone.
  11. You will get a prompt on your smartphone via the Microsoft Authenticator app to approve the login.
    Microsoft sign in approval page
  12. Go back to your browser
  13. After approving the login, you will see the following screen in your browser:
    Screen displays that the notification was approved
  14. Click next. This should complete your setup.

It is critical to complete all the steps in the enrollment process and verify setup. If you do not complete all the steps you will need to contact the DCF Service Desk to reset your MFA enrollment and repeat the entire enrollment process.
You are now enrolled for Microsoft MFA for connecting to Office 365.