Wisconsin iChildCare Portal Information What is the DCF iChildCare Portal? The iChildCare Portal is a secure website, available 24/7, where individuals active in Wisconsin child care can manage their individual eligibility status to reside and work in a child care setting. Individuals can: Request a background check for themselves to establish their eligibility to reside and work in child care. View their individual background check eligibility status and notices. Be discovered by child care providers and attached to their program(s) in the Child Care Provider Portal. Update their personal information, such as a change in address, phone number, or name. How do I request access to the iChildCare Portal? From the iChildCare login screen select the “Create a Logon” link and follow the instructions. iChildCare Login Information You may log in to the iChildCare Portal 24/7. iChildCare Training and Resources For more information about child care background checks in Wisconsin, view the Child Care Background Check Requirements resource page. Child Care Provider Portal and iChildCare Portal Quick Reference Guide - Explains when and why to use the Provider Portal vs. iChildCare Portal. View the DCF iChildCare Portal Training Video. View the Understanding Child Care Background Checks computer-based training video. Who do I contact with questions? For problems logging in or to update your user profile/password for iChildCare Portal, visit the Account Management site. For password reset requests, contact the DCF Service Desk at 608-264-6323 (Madison area), 414-264-6323 (Milwaukee area), or 855-264-6323 (toll-free). For any other iChildCare Portal questions, contact the Child Care Background Unit by email at DCFPlicBECRCBU@wisconsin.gov, or by phone at 608-422-7400. Note: The information in the iChildCare portal is intended for use by individuals looking to manage their own eligibility to reside or work in a child care setting. Misuse of this system will result in any offending party’s access being revoked and may also result in the offending party or parties not being eligible to hold a license or certificate to operate, reside at or be employed at a child care center, and that you may be subject to forfeitures and other sanctions as provided by law.