Welcome
01 Wisconsin Works (W-2) Introduction
    1.1 W-2 Overview and Basic Assumptions
       1.1.1 W-2 Overview
       1.1.2 W-2 Basic Assumptions
    1.2 Roles Performed by W-2 Agency
       1.2.1 Receptionist
       1.2.2 Resource Specialist
       1.2.3 Financial and Employment Planner
       1.2.4 Coordinating with Partner Agencies
    1.3 Reasonable Accommodations
       01.3.1 Reasonable Accommodations
    1.4 W-2 Application Process
       1.4.1 Where to Apply for W-2
       1.4.2 Applying for W-2
       1.4.3 Completing the W-2 Application
       1.4.4 Determining Eligibility and Making a W-2 Placement
       01.4.5 Application Processing Time rame
       1.4.6 Required W-2 Forms and Publications During the Application Process
    1.5 W-2 Eligibility Reviews
       1.5.1 W-2 Eligibility Reviews
02 Nonfinancial Eligibility
    2.1 Introduction
       2.1 Introduction
    2.2 General Nonfinancial Eligibility Criteria
       2.2.1 List of Criteria
    2.3 Custodial Parent
       2.3.1 Determining Who is a Custodial Parent
    2.4 U.S. Citizenship / Qualified Non-Citizens Immigration Status
       2.4.1 Verifying U.S. Citizenship or Qualified Non-Citizen Status
       2.4.2 Qualified Non-citizens
       2.4.3 U.S. Citizenship For Foreign-Born Children
       2.4.4 Reviewing Immigration Status
    2.5 Child Support
       2.5.1 Cooperation With Child Support
    2.6 Other Public Assistance Programs/Resources
       2.6.1 Accessing Other Public Assistance Programs/Resources
    2.7 Social Security Numbers
       2.7.1 Providing SSNs
    2.8 Reporting Changes Including Temporary Absence
       2.8.1 When To Report Changes
       2.8.2 Temporary Absence Of A Child
       2.8.3 Temporary Absence And Kinship Care
       2.8.4 Temporary Absence And Incarceration
    2.9 Search For Unsubsidized Employment
       2.9.1 Introduction
       2.9.2 Up-front Job Search as a Condition of Eligibility
       2.9.3 Employment Search as an Ongoing Eligibility Requirement
    2.10 W-2 Time Limits
       2.10.1 Introduction to Time Limits
       2.10.2 State 48-Month Lifetime Limit
       2.10.3 24 Month Employment Position Time Limits
       2.10.4 Time Limit Notifications to Participants
       2.10.5 Subtracting Months of Eligibility
       2.10.6 Time Limit Extensions
       2.10.7 Re-Applying For W-2 after Reaching A Time Limit
       2.10.8 CMC Time Limits and Extensions
       2.10.9 Federal 60-Month Lifetime Limit
    2.11 Residential Substance Use Disorder
       2.11 Residential Substance Use Disorder Treatment
03 Financial Eligibility
    3.1 General Financial Eligibility
       3.1 General Financial Eligibility
    3.2 Income
       03.2.1 115 Percent Gross Income Test
       03.2.2 Estimating Income
       03.2.3 Income Availability
       03.2.4 Fluctuating Income
       03.2.5 Prorating Income
       03.2.6 Changing Estimated Income
       03.2.7 Counting Income
       03.2.8 Disregarding Income
    3.3 Assets
       3.3.1 2,500 Gross Asset Test
       3.3.2 Asset Availability
       3.3.3 Changing Estimated Assets
       3.3.4 Counting Assets
04 Case Processing Requirements
    4.1 W-2 Eligibility Verification Requirements
       4.1.1 Introduction
       4.1.2 Information Requiring Eligibility Verification
       4.1.3 Requesting Verification from W-2 Participants
       4.1.4 Frequency of Verification
       4.1.5 Using Data Exchanges to Verify Eligibility
    4.2 Requesting and Protecting W-2 Participant Information
       4.2.1 Requesting Information from Third Party Sources
       4.2.2 Protecting W-2 Participant Information
       4.2.3 Releasing Information to Law Enforcement
    4.3 Documenting W-2 Participant Information
       4.3.1 Record of Verification
       4.3.2 Marking Vital Records, “Administrative Use Only”
       4.3.3 Case and PIN Comments
    4.4 Storing W-2 Participant Information
       4.4.1 Electronic Case File (ECF)
       4.4.2 Scanning Requirements
       4.4.3 Record Retention Requirements
       4.4.4 Scanning Consistency within an Agency
       4.4.5 Storing Confidential Information Outside of ECF
       4.4.6 Access to ECF by an Applicant, Participant, or Authorized Representative
    4.5 Working with Confidential Cases in W-2
       4.5.1 Introduction
       4.5.2 Making a W-2 Case Confidential
       4.5.3 Accessing Confidential Cases in W-2
    4.6 Participant Relocation
       04.6.1 W-2 Agency Case Transfers
       04.6.2 Transferring Formal Assessments
05 Assessment
    5.1 Introduction
       5.1 Introduction
       5.1.1 Assessment at Application
       5.1.2 Assessment as Part of Ongoing Case Management
    5.2 Informal Assessment
       5.2.1 Informal Assessment
       5.2.2 Informal Assessment Driver Flow and Inventory
       5.2.3 WWP Informal Assessment
    5.3 Educational Needs Assessment
       5.3.1 Educational Needs Assessment
    5.4 Career Assessment
       5.4.1 Career Assessment Overview
       5.4.2 Career Assessment at Application
       5.4.3 Using and Documenting Career Assessment Results
    5.5 Formal Assessment
       5.5.1 Formal Assessment
       5.5.2 Qualified Assessing Agency
       5.5.3 Necessary Elements
       5.5.4 Obtaining a Complete Assessment
       5.5.5 Inadequate or Conflicting Formal Assessment Information
       5.5.6 Paying for Formal Assessment
       5.5.7 Payment Reductions
       5.5.8 When a Formal Assessment is Declined
    5.6 Domestic Violence and Sexual Assault
       5.6.1 Domestic Abuse Screening
       5.6.2 Domestic Abuse and Sexual Assult Services Information and Referral
       5.6.3 Workplace Safety for Domestic Abuse Victims
    5.7 Sharing Information with SSA
       5.7.1 Sharing Information with SSA
06 Employability Plan
    6.1 Employability Plan Overview
       6.1 Employability Plan Overview
       6.1.1 Parts of the Employability Plan
       6.1.2 How Formal Assessment Impacts the Employability Plan
    6.2 Employability Plan Development and Review
       6.2.1 Developing the Employability Plan
       6.2.2 Employability Plan Review
       6.2.3 Coordination with Other Programs
    6.3 Special Policies for Assignment of Activities
       6.3.1 Travel Time
       6.3.2 W-2 Work Participation Documentation, Verification and Supervision
       6.3.3 Making Up Missed Hours of Participation
    6.4 Assignment of Activities
       6.4.1 Participation Statuses
07 Placements
    7.1 Introduction
       7.1 Introduction
    7.2 Unpaid Placements
       7.2.1 Unpaid Placements
       7.2.2 Case Management Underemployed (CMU)
       7.2.3 Case Management Follow-Up (CMF)
       7.2.4 Case Management for Job Ready Individuals (CMJ)
       7.2.5 Denying or Terminating an Unsubsidized Employment Case Management Placement
    7.3 Trial Employment Match Program
       7.3.0 Trial Employment Match Program (TEMP)
       7.3.1 TEMP Participants
       7.3.2 Service Delivery Models
       7.3.3 W-2 Agency Requirements
       7.3.4 TEMP Employer Requirements
       7.3.5 Participation Requirements and Case Management
       7.3.6 TEMP Time Limits
    7.4 Paid Placements
       7.4.1 Community Service Jobs (CSJ)
       7.4.2 W-2 Transition (W-2 T)
       7.4.3 SSI/SSDI Advocacy for W-2 Placements
       7.4.4 SSI/SSDI Transition Plan
       7.4.5 Custodial Parent of an Infant (CMC)
       7.4.6 At Risk Pregnancy
    7.5 Other Unpaid Placements
       7.5.1 Noncustodial Parents
       7.5.2 Case Management for Minor Parents (CMM)
       7.5.3 Pregnant Women (CMP)
       7.5.4 Case Management Denied (CMD)
    7.6 Placement Dating
       7.6.1 Backdating Placements
       7.6.2 Future-Dating Placements
08 Education & Training
    8.1 Introduction
       8.1 Introduction
    8.2 Education and Training Activities For W-2 Participants
       8.2.1 Education and Training Activities for Unsubsidized Employment and Trial Jobs Placements
       8.2.2 Education And Training Activities For Community Service Jobs And W-2 Transition Placements
    8.3 Education and Training Resources
       8.3.1 Education and Training Resources
    8.4 Work Training Providers/Employers
       8.4.1 W-2 Work Training Providers/Employers Guidelines
       8.4.2 Employee Displacement Grievance Procedure
09 Whole Family Services
    9.1 Whole Family Services
       09.1 Whole Family Services
    9.2 Supportive Services
       9.2.1 W-2 Supportive Service Plan
       9.2.2 When to Develop a W-2 Supportive Service Plan
       9.2.3 Developing the W-2 Supportive Service Plan
    9.3 Family Stabilization Payments
       9.3.1 Family Stabilization Payments
       9.3.2 Payment Eligibility and Uses
       9.3.3 Form and Documentation
    9.4 Transportation Services
       9.4.1 Transportation Services
       9.4.2 Eligibility for Transportation Services
       9.4.3 Transportation Assistance and Time Limits
10 Payments
    10.1 Paid W-2 Employment Positions
       10.1 Paid W-2 Employment Positions
    10.2 Understanding W-2 Payment Issuance
       10.2.1 W-2 Payment Issuance
       10.2.2 Payments To New W-2 Participants
       10.2.3 Payments To Ongoing W-2 Participants
       10.2.4 Final Payments
       10.2.5 Changing W-2 Placements
       10.2.6 Auxiliary Payments
    10.3 Electronic Funds Transfer
       10.3.1 Electronic Funds Transfer Option
    10.4 W-2 Payment Statement
       10.4.1 W-2 Payment Statement
    10.5 W-2 Payment Designations
       10.5.1 W-2 Payment Designation
       10.5.2 Protective and Vendor Payments
11 Sanctions and Case Closures
    11.1 Addressing Participant Barriers
       11.1 Addressing Barriers to Completing Assigned Activities
    11.2 Hourly Payment Reductions
       11.2.1 Hourly Payment Reductions for Missed Activities
       11.2.2 Recording Participation Hours and Calculating Monthly Payment Reductions
    11.3 Good Cause
       11.3.1 Good Cause Overview
       11.3.2 Using the Good Cause Criteria
       11.3.3 Good Cause Reasons
       11.3.4 When to Verify Good Cause with Written Verification
    11.4 20% Payment Reductions for Nonparticipation
       11.4 20% Payment Reductions for Nonparticipation
    11.5 Case Closures for Noncooperation
       11.5.1 Case Closures for Noncooperation
       11.5.2 Prior To Closing a Case for Noncooperation
    11.6 Case Closures for Refusal to Participate
       11.6.1 Case Closures for Refusal to Participate
       11.6.2 Prior to Closing a Case for Refusal to Participate
       11.6.3 Penalty for Refusal to Participate
    11.7 Incarceration
       11.7.1 Incarceration
       11.7.2 Good Cause for Incarcerated Participants
       11.7.3 Huber Program
    11.8 Drug Felons
       11.8.1 Drug Felons
       11.8.2 Guidelines for W-2 Applicants or Ongoing Participants
       11.8.3 Regaining Full W-2 Payment
       11.8.4 Using Test Results for W-2 and Foodshare
12 Dispute Resolution
    12.1 Introduction
       12.1 Introduction
    12.2 Fact Finding Review (First Level Review)
       12.2.1 Request for Fact Finding Review
       12.2.2 Timeframe For Requesting A Fact Finding Review
       12.2.3 Fact Finding Reasons
       12.2.4 Fact Finder
       12.2.5 Fact Finding Review
       12.2.6 Fact Finding Review Attendance
       12.2.7 W-2 Agency Representative’s Responsibility At The Fact Finding Review
       12.2.8 Testimony and Evidence
       12.2.9 Fact Finding Decision
       12.2.10 Fact Finding Remedies
       12.2.11 Fact Finder File
       12.2.12 Reporting Fact Finding Information in WWP
       12.2.13 Summary of Fact Finding Timelines
    12.3 Departmental Review (Second Level Review)
       12.3.1 Requesting A Departmental Review
       12.3.2 Proposed Departmental Review Decisions
       12.3.3 Departmental Review Final Decision
       12.3.4 Departmental Review Remedies
13 Program Integrity
    13.1 Program Integrity Overview
       13.1.1 W-2 Agency Program Integrity Responsibilities
       13.1.2 Program Integrity Plan
       13.1.3 Program Integrity Standard Operating Procedures
       13.1.4 Program Integrity Management
       13.1.5 Benefit Recovery and Investigation Tracking System (BRITS)
       13.1.6 W-2 Service Provider Fraud
    13.2 Prevention
       13.2 Prevention
       13.2.1 Front-End Verification
       13.2.2 Error-Prone Profile
       13.2.3 Additional Prevention Methods
    13.3 Detection
       13.3 Detection
       13.3.1 Income and Eligibility Verification System (IEVS) Data Exchanges
       13.3.2 Review of Existing Comments in CWW and WWP
       13.3.3 Public Assistance Reporting Information System (PARIS) Report
       13.3.4 Outside Referrals and Complaints
       13.3.5 Third Party Verification
       13.3.6 Review of Activity Logs and Documentation
       13.3.7 Monthly Reviews of Auxiliary Payments
    13.4 Investigations
       13.4.1 Fraud Investigations
    13.5 Sanctions
       13.5 Sanctions
       13.5.1 Intentional Program Violations
       13.5.2 Misrepresentation of Identity or Residence
       13.5.3 Referral to Prosecution
    13.6 Collections
       13.6.1 W-2 Overpayments
       13.6.2 Calculating W-2 Overpayments
       13.6.3 Overpayment Recovery
14 Two-Parent Households
    14.1 Introduction
       14.1 Introduction
    14.2 W-2 Placements
       14.2.1 W-2 Placements for Two-Parent Households at Application
       14.2.2 Re-Determination of W-2 Placement for Two-Parent Households
    14.3 Participation Requirements for Second Parent in a Two-Parent Household
       14.3 Participation Requirements for Second Parent in a W-2 Two-Parent Household
       14.3.1 Participation Requirements for Second Parent in a Household Receiving Wisconsin Shares
       14.3.2 Participation Requirements for Second Parent in a Household Not Receiving Wisconsin Shares
    14.4 Nonparticipation in Two-Parent Households
       14.4.1 Payment Reductions for Nonparticipation in W-2 Two-Parent Households
    14.5 W-2 Time Limits
       14.5.1 W-2 Time Limits for W-2 Two-Parent Households
15 Child Support
    15.1 Assignment and Distribution of Child Support Payments
       15.1.1 Assignment of Child Support Payments
       15.1.2 Distribution of Child Support Payments
       15.1.3 Informing Applicants about Assignment of Child Support Payments
    15.2 Referral to the CSA
       15.2.1 Referral to the CSA
       15.2.2 Fees for the CSA’s Services
    15.3 Child Support Cooperation
       15.3.1 Cooperation with the CSA
       15.3.2 Noncooperation with the CSA
    15.4 W-2 Agency's Follow-up on Noncooperation
       15.4.1 Requirements When the CSA Determines Noncooperation
       15.4.2 W-2 Group with Multiple Child Support Cases
       15.4.3 Three Instances of Non-cooperation
       15.4.4 W-2 Agency’s Access to the Child Support Automated System
    15.5 Noncooperation Exemption
       15.5.1 Noncooperation Exemption for Pregnant Women or Custodial Parents with Newborns
    15.6 Good Cause Claim for Noncooperation
       15.6.0 Good Cause Claim for Noncooperation
       15.6.1 Good Cause Notice
       15.6.2 Good Cause Reasons
       15.6.3 Filing a Good Cause Claim
       15.6.4 Types of Corroborating Evidence
    15.7 Good Cause Claim Investigation and Determination
       15.7.0 Good Cause Claim Investigation and Determination
       15.7.1 Good Cause Determination Timeline
       15.7.2 Determination that Good Cause Does Exist
       15.7.3 Determination that Good Cause Does Not Exist
       15.7.4 Reviewing Good Cause Determinations
    15.8 Fact Finding Reviews
       15.8.1 Fact Finding Reviews by CSAs For Noncooperation Determinations
       15.8.2 Fact Finding Reviews by W-2 Agencies For Good Cause Determinations
16 Learnfare
    16.1 Introduction
       16.1.1 Goal and Requirements
    16.2 School Enrollment and Attendance
       16.2.1 Children Subject to School Enrollment and Attendance
       16.2.2 Learnfare School Definition
       16.2.3 Enrollment and Attendance Verification
    16.3 Learnfare Case Management
       16.3.1 Groups Mandatory for Learnfare Case Management
       16.3.2 Enrollment in Learnfare Case Management
       16.3.3 Case Management Requirements
       16.3.4 Learnfare Case Management Plan
       16.3.5 Good Cause for Failing to Cooperate with Learnfare Case Management
    16.4 Learnfare Financial Penalty
       16.4.1 Determining a Financial Penalty
17 Job Access Loans
    17.1 Introduction
       17.1 Introduction
    17.2 Eligibility Determination
       17.2.1 Eligibility Criteria
       17.2.2 Eligibility Determination Process
       17.2.3 JAL Budget
    17.3 Uses of JAL Funds
       17.3.1 Approved Uses
       17.3.2 Prohibited Uses
    17.4 Loan Requirements
       17.4.1 Amounts and Issuance
    17.5 Repaying the Loan
       17.5.1 Repayment Agreement
       17.5.2 Cash Repayment
       17.5.3 In-Kind Community Service Repayment
       17.5.4 Collections
       17.5.5 Overdue Payments
18 Other W-2 Resources
    18.1 Caretaker Supplement
    18.2 Kinship Care
    18.3 Burial Reimbursement
    18.4 Emergency Assistance
Appendix
    Activity Codes
    AFDC Overview
    Benefit Issuance Guide
    Civil Rights Obligation
    Education and Training Resources for W-2 Participants
    Forms and Publications
    Job Centers
    Non-Citizen Eligibility Documentation
    Reasonable Accommodations
    Refugee Assistance Program (RAP) Tools
    TANF Work Participation Requirements
    W-2/DVR Technical Assistance Guide