Welcome
Contact Us
Child Care Licensing
Monitoring
Enforcement Actions
Complaint / Incident Investigations
    Complaint Investigation - Licensed Facilities
    Complaint Investigation - Unlicensed Facilities
       Table of Contents - Complaints-Unlicensed Facilities
       Overview - Complaint Investigation - Unlicensed Facilities
       1 Complaint / Complainant Defined
       2 Complaint Intake
       3 Complaint Investigation by Mail
       4 On-Site Complaint Investigation
       5. Reaching a Finding Following an On-Site Investigation
       6 When the Complaint is Substantiated
       7 Reporting Complaint Investigation Findings
          7. Reporting Complaint Investigation Findings
          7.1 Documenting the Investigation Findings
             7.1 Documenting the Investigation Findings
             7.1.1 When the Investigation was Completed by Mail
             7.1.2 When the Investigation Involved an On-Site Visit
          7.2 Guidelines for Describing Investigation Findings
          7.3 Completing the Complaint Investigation Summary Letter - Informing the Provider/Complainant of the Investigation Findings
       8. Record Keeping
       9 Confidentiality of Investigation Findings
    Child Care Incident, Accident, Injury, and Death Reporting
Record Keeping