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Child Care Licensing
Monitoring
Enforcement Actions
Complaint / Incident Investigations
    Complaint Investigation - Licensed Facilities
    Complaint Investigation - Unlicensed Facilities
       Table of Contents - Complaints-Unlicensed Facilities
       Overview - Complaint Investigation - Unlicensed Facilities
       1 Complaint / Complainant Defined
       2 Complaint Intake
       3 Complaint Investigation by Mail
          3. Complaint Investigation by Mail
          3.1 Sending the DC-1 Letter/CFS-856
          3.2 BECR Response to Information Provided on the CFS-856
       4 On-Site Complaint Investigation
       5. Reaching a Finding Following an On-Site Investigation
       6 When the Complaint is Substantiated
       7 Reporting Complaint Investigation Findings
       8. Record Keeping
       9 Confidentiality of Investigation Findings
    Child Care Incident, Accident, Injury, and Death Reporting
Record Keeping