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Child Care Licensing
Monitoring
Enforcement Actions
Complaint / Incident Investigations
    Complaint Investigation - Licensed Facilities
    Complaint Investigation - Unlicensed Facilities
       Table of Contents - Complaints-Unlicensed Facilities
       Overview - Complaint Investigation - Unlicensed Facilities
       1 Complaint / Complainant Defined
       2 Complaint Intake
       3 Complaint Investigation by Mail
       4 On-Site Complaint Investigation
          4. On-Site Complaint Investigation
          4.1 Conducting the On-Site Investigation
          4.2 Handling Provider Hostility
          4.3 If Center Entry is Denied
          4.4 Undetected Observation
          4.5 Determining Compensation
       5. Reaching a Finding Following an On-Site Investigation
       6 When the Complaint is Substantiated
       7 Reporting Complaint Investigation Findings
       8. Record Keeping
       9 Confidentiality of Investigation Findings
    Child Care Incident, Accident, Injury, and Death Reporting
Record Keeping