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Child Care Licensing
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Enforcement Actions
Complaint / Incident Investigations
    Complaint Investigation - Licensed Facilities
       Table of Contents - Complaints-Licensed Facilities
       Overview - Complaints - Licensed Facilities
       Complaint Procedure Overview Flowchart
       1 Complaint/Complainant Defined
       2. Complaint Intake
       3. Screening the Complaint
       4. Time Frame for Initiating the Response to the Complaint
       5. Developing an Investigation Plan
       6. Conducting the Investigation
       7. Organizing and Analyzing Materials Gathered During the Investigation
       8. The Standard of Proof - Reasonable Certainty
       9. Reaching a Finding Regarding the Alleged Violations
       10. Determining Subsequent Action
       11. Reporting Complaint Investigation Findings
       12. Record Keeping and Confidentiality
    Complaint Investigation - Unlicensed Facilities
    Child Care Incident, Accident, Injury, and Death Reporting
Record Keeping