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Child Care Licensing
Monitoring
Enforcement Actions
Complaint / Incident Investigations
    Complaint Investigation - Licensed Facilities
    Complaint Investigation - Unlicensed Facilities
       Table of Contents - Complaints-Unlicensed Facilities
       Overview - Complaint Investigation - Unlicensed Facilities
       1 Complaint / Complainant Defined
       2 Complaint Intake
          2. Complaint Intake
          2.1 Receiving Complaints by Telephone or in Person
          2.2 Receiving Written Complaints
          2.3 Determining Current License and/or Certification Status and Provider History
          2.4 How to Proceed with the Investigation Based on WISCCRS Search Results
          2.5 Immediately Notifying the Licensing Manager/Licensing Supervisor of a Serious Complaint
          2.6 Deciding How to Conduct the Complaint Investigation - Mail or On-Site
       3 Complaint Investigation by Mail
       4 On-Site Complaint Investigation
       5. Reaching a Finding Following an On-Site Investigation
       6 When the Complaint is Substantiated
       7 Reporting Complaint Investigation Findings
       8. Record Keeping
       9 Confidentiality of Investigation Findings
    Child Care Incident, Accident, Injury, and Death Reporting
Record Keeping