2.4 How to Proceed with the Investigation Based on WISCCRS Search Results

License?

BECR History?

Certified?

Responsible Agency and Investigation Type

Yes

Not investigated as an unlicensed complaint

No

No

No

BECR - Mail

No

NO- If certification has been revoked due to a licensable number of children in care, or if BECR received a previous complaint that was referred to the certifying agency, BECR conducts an on-site investigation of the complaint rather than a mail investigation.

NO- If certification has been revoked due to a licensable number of children in care, or if BECR received a previous complaint that was referred to the certifying agency, BECR conducts an on-site investigation of the complaint rather than a mail investigation.

BECR - On-Site

No

Yes

No

BECR - On-Site

No

YES - If there is BECR history on a currently certified center the licensing specialist may, at their discretion, participate in a joint on-site investigation with the certifying agency or the certifying agency conducts the investigation itself.

Yes

Either JOINT - On-Site, at discretion of the licensing specialist, or CERTIFYING AGENCY

No

No

Yes

CERTIFYING AGENCY

No

NO – If BECR received a previous complaint that was referred to the certifying agency and there is no BECR history, the current complaint is referred to the certifying agency for investigation and also forwarded to the licensing specialist for follow-up with the certifying agency, at their discretion.

Yes

CERTIFYING AGENCY with follow-up by the licensing specialist, at their discretion