Child Care Certification Policy Manual
Module 1 - Introduction and Overview
Module 2 - Child Care Administration Contract - Certification
Module 3 - Application Process - Family / In-Home Child Care
Module 4 - OBSOLETE
Module 5 - Training
Module 6 - Supervision Standards
Module 7 - Monitoring
Module 8 - Complaints
    Module 8 Overview
    1 - Complaint / Complainant Defined
    2 - Complaint Intake
    3 - Screening Complaints / Incidents
    4 - Time Frame for Initiating Complaint/Incident Response
    5 - Developing an Investigation Plan
       5 Developing an Investigation Plan
       5.1 Deciding What Information Must be Known in Order to Reach a Finding About Each Alleged Violation
       5.2 Identifying Who and/or What Can Provide the Needed Information
       5.3 Determining the Investigation Methodolgy
       5.3.1 Determining the Best Method to Gather Specific Information
       5.3.2 Considering the Best Place to Gather the Information
       5.3.3 Determining the Best Time to Gather the Information
    6 - Conducting the Investigation
    7 Organizing and Analyzing Materials Gathered During the Investigation
    8 - Reaching a Finding Regarding Each Alleged Violation
    9 Determining Subsequent Action
    10 - Recording Investigation Findings
    11 - Record Keeping and Confidentiality
    12 - Incident/Self Reports
Module 9 - Sanctions/Enforcements
Module 10 - Certification Records