Child Care Certification Policy Manual
Module 1 - Introduction and Overview
Module 2 - Child Care Administration Contract - Certification
Module 3 - Application Process - Family / In-Home Child Care
Module 4 - OBSOLETE
Module 5 - Training
Module 6 - Supervision Standards
Module 7 - Monitoring
Module 8 - Complaints
    Module 8 Overview
    1 - Complaint / Complainant Defined
    2 - Complaint Intake
       2 Complaint Intake
       2.1 Receiving Complaints by Telephone or In Person
       2.1.1 Questions to Ask the Complainant
       2.1.2 Receiving Anonymous Complaints by Telephone or in Person
       2.2 Receiving Written Complaints
       2.3 Documentation of the Complaint Intake
       2.4 Related Complaints
    3 - Screening Complaints / Incidents
    4 - Time Frame for Initiating Complaint/Incident Response
    5 - Developing an Investigation Plan
    6 - Conducting the Investigation
    7 Organizing and Analyzing Materials Gathered During the Investigation
    8 - Reaching a Finding Regarding Each Alleged Violation
    9 Determining Subsequent Action
    10 - Recording Investigation Findings
    11 - Record Keeping and Confidentiality
    12 - Incident/Self Reports
Module 9 - Sanctions/Enforcements
Module 10 - Certification Records