Child Care Certification Policy Manual
Module 1 - Introduction and Overview
Module 2 - Child Care Administration Contract - Certification
Module 3 - Application Process - Family / In-Home Child Care
Module 4 - OBSOLETE
Module 5 - Training
Module 6 - Supervision Standards
Module 7 - Monitoring
Module 8 - Complaints
    Module 8 Overview
    1 - Complaint / Complainant Defined
    2 - Complaint Intake
    3 - Screening Complaints / Incidents
       3 Screening Complaints/Incidents
       3.1 Assessing the Level of Risk the Complaint/Incident Poses to Children in Care
       3.1.1 Complaints Requiring Immediate Attention
       3.1.2 Complaints/Incidents Not Requiring Immediate Attention
       3.2 Determining Regulatory Authority
       3.3 Shared Regulatory Authority - Coordinating with Another Agency
       3.4 Identifying Specific Administrative Rule(s) Potentially Violated
    4 - Time Frame for Initiating Complaint/Incident Response
    5 - Developing an Investigation Plan
    6 - Conducting the Investigation
    7 Organizing and Analyzing Materials Gathered During the Investigation
    8 - Reaching a Finding Regarding Each Alleged Violation
    9 Determining Subsequent Action
    10 - Recording Investigation Findings
    11 - Record Keeping and Confidentiality
    12 - Incident/Self Reports
Module 9 - Sanctions/Enforcements
Module 10 - Certification Records