Child Care Certification Policy Manual
Module 1 - Introduction and Overview
Module 2 - Child Care Administration Contract - Certification
Module 3 - Application Process - Family / In-Home Child Care
Module 4 - OBSOLETE
Module 5 - Training
Module 6 - Supervision Standards
Module 7 - Monitoring
Module 8 - Complaints
    Module 8 Overview
    1 - Complaint / Complainant Defined
    2 - Complaint Intake
    3 - Screening Complaints / Incidents
    4 - Time Frame for Initiating Complaint/Incident Response
    5 - Developing an Investigation Plan
    6 - Conducting the Investigation
    7 Organizing and Analyzing Materials Gathered During the Investigation
    8 - Reaching a Finding Regarding Each Alleged Violation
    9 Determining Subsequent Action
    10 - Recording Investigation Findings
    11 - Record Keeping and Confidentiality
    12 - Incident/Self Reports
       12 Incident / Self Reports
       12.1 When a Complaint is Received about an Event that the Operator was Required to Report, but Did Not
       12.2 Screening the Incident, Accident or Death Report
       12.3 When Other Agencies are Involved in an Injury/Death Investigation
       12.4 Determining Subsequent Action
Module 9 - Sanctions/Enforcements
Module 10 - Certification Records