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Child Care Licensing
Monitoring
Enforcement Actions
Complaint / Incident Investigations
    Complaint Investigation - Licensed Facilities
    Complaint Investigation - Unlicensed Facilities
       Table of Contents - Complaints-Unlicensed Facilities
       Overview - Complaint Investigation - Unlicensed Facilities
       1 Complaint / Complainant Defined
       2 Complaint Intake
       3 Complaint Investigation by Mail
          3. Complaint Investigation by Mail
          3.1 Sending the DC-1 Letter/CFS-856
          3.2 BECR Response to Information Provided on the CFS-856
             3.2 BECR Response to Information Provided on the CFS-856
             3.2.1 Provider is Operating Legally and Does Not Want a License (Checked Box 1)
             3.2.2 Provider is Operating Legally and Wants to Apply for a License (Checked Box 2)
             3.2.3 Provider is Operating Illegally but Agrees to Reduce the Number of Children in Care and Does Not Want a License (Checked Box 3)
                3.2.3 Provider is Operating Illegally but Agrees to Reduce the Number of Children in Care and Does Not Want a License (Checked Box 3)
                3.2.3.1 On-Site Visit to Verify the Number of Children in Care Has Been Reduced
             3.2.4 Provider is Operating Illegally but Agrees to Reduce the Number of Children in Care and Wants to Apply for a License (Checked Box 4)
       4 On-Site Complaint Investigation
       5. Reaching a Finding Following an On-Site Investigation
       6 When the Complaint is Substantiated
       7 Reporting Complaint Investigation Findings
       8. Record Keeping
       9 Confidentiality of Investigation Findings
    Child Care Incident, Accident, Injury, and Death Reporting
Record Keeping