Wisconsin Department of Children and Families - Division of Early Care and Education
Bureau of Early Care Regulation
Child Care Certification Policy Manual
Before the complainant begins sharing detailed information or concerns, search WISCCRS to determine if:
The provider is currently certified in your county/by your agency. If the provider is not certified by your agency refer the caller to the appropriate certification agency.
The provider is licensed or unregulated. If the provider is licensed or unregulated refer the caller to the appropriate Bureau of Early Care Regulation Regional Office
The purpose of complaint intake is to ensure that accurate and complete information about the complaint is received and recorded. The agency worker designated to receive complaints should be trained to solicit as much factual and specific information as possible so that decisions can be made regarding follow up action.
Complaints may be received in writing, by telephone, in person and via electronic mail. Regardless of how the complaint is brought to the attention of the certification agency, all information gathered during complaint intake establishes the basis for subsequent complaint screening and investigation.
This page last updated 07/29/2015.