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Child Care Licensing
Monitoring
Enforcement Actions
Complaint / Incident Investigations
    Complaint Investigation - Licensed Facilities
    Complaint Investigation - Unlicensed Facilities
       Table of Contents - Complaints-Unlicensed Facilities
       Overview - Complaint Investigation - Unlicensed Facilities
       1 Complaint / Complainant Defined
       2 Complaint Intake
          2. Complaint Intake
          2.1 Receiving Complaints by Telephone or in Person
             2.1 Receiving Complaints by Telephone or in Person
             2.1.1 Receiving Anonymous Complaints by Telephone or in Person
          2.2 Receiving Written Complaints
          2.3 Determining Current License and/or Certification Status and Provider History
          2.4 How to Proceed with the Investigation Based on WISCCRS Search Results
          2.5 Immediately Notifying the Licensing Manager/Licensing Supervisor of a Serious Complaint
          2.6 Deciding How to Conduct the Complaint Investigation - Mail or On-Site
       3 Complaint Investigation by Mail
       4 On-Site Complaint Investigation
       5. Reaching a Finding Following an On-Site Investigation
       6 When the Complaint is Substantiated
       7 Reporting Complaint Investigation Findings
       8. Record Keeping
       9 Confidentiality of Investigation Findings
    Child Care Incident, Accident, Injury, and Death Reporting
Record Keeping