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Wisconsin Department of Children and Families Wisconsin Works (W-2) Manual |
All W-2 agencies must have a staff member who performs the role of a RS. This individual may perform other functions within the agency as well.
The role of the RS is to understand an applicant's needs and assist in determining which programs or services are likely to support their efforts to find and maintain employment.
The RS will perform these primary functions:
1. Understand an applicant's situation and perform the initial review of need for employment-related services. The RS will:
a. Ask the applicant what brought them into the office.
b. Ask the applicant what they need to find and/or keep a job.
c. Gather information through the WWP Informal Assessment Driver Flow about the applicant's recent job search efforts, employment skills, work history, education, and potential barriers to employment or participation in work activities.
d. Determine how the household composition and circumstances affect the applicant's ability to work or participate in work activities.
e. Identify whether the applicant is in a crisis situation (e.g., homeless, victim of domestic violence, no food in the house, etc.) and the potential need for an Emergency Payment. (See 19.1) Give the applicant a copy of the Domestic Violence Brochure (2614-P). (See 1.4.6)
f. Identify the need for any necessary accommodations to help the applicant complete the application process.
g. Assess current child support case status and inform the applicant of the child support pass through policy for individuals in a W-2 Paid Employment Position placement. (See 15.1.1)
2. Inform each applicant about the services available and assist the applicant in determining what programs and services are likely to support their employment search. The RS must refer the applicant to any programs in which the applicant has indicated an interest. The RS must explain the:
a. Services that are available through the W-2 program including:
1) W-2 Employment Position placements;
2) Individualized case management services; and
3) Supportive services.
b. Eligibility and participation requirements including:
1) W-2 eligibility criteria;
2) Participation requirements for W-2 payments; and
3) W-2 Employment Position placements;
4) W-2 24-month placement time limits and 48-month state lifetime limit. (See 2.10).
c. Job Center Partner programs and other workforce development programs including:
1) DVR;
2) UI;
3) FSET;
4) WIOA; and
5) Other employment programs and resources available through the Job Center of Wisconsin and within the community.
d. Supportive service programs including:
1) Foodshare;
2) Wisconsin Medicaid and BadgerCare Plus;
3) Wisconsin Shares Child Care Subsidy Program;
4) EA;
5) WIC;
6) WHEAP; and
7) Any local housing assistance programs.
e. Services available through the local CAP agency.
3. The RS may initiate the CWW interactive interview to record non-financial and financial information such as income, assets, and family composition.
4. As a condition of W-2 eligibility, the RS may:
a. Assign up-front job search activities to an applicant. (See 2.9.2)
b. Require an applicant to apply for other appropriate public assistance programs or resources. (See 2.6.1)
At no point can the RS determine final eligibility or placement in a W-2 employment position. These are the responsibilities of the FEP based, in part, on the information collected by the RS.
CWW may refer applicants to the Child Support program via the CWW/KIDS automated interface, based on information the RS enters on the CWW Absent Parent page.
History:Release 24-01; Release 21-09; Release 19-02; Release 17-02; Release 13-02.