Division of Family and Economic Security, Bureau of Working Families

Wisconsin Works (W-2) Manual

1.2.1 Receptionist

All W-2W-2Wisconsin Works agencies must have a staff member who performs the role of a Receptionist. This individual may perform other functions within the agency as well.

The role of the Receptionist is to meet with individuals as they enter the W-2 agency.

Receptionist must:

  • Inform individuals of all programs and services available through the agency.
  • Initiate the application process by generating the Application Registration form (See 1.4.2.1) for any individual that wishes to apply for or indicates an interest in learning more about the W-2 program.
  • Schedule an appointment with a RSRSResource Specialist the same day or no later than the following working day using Client Scheduling in CWWCWWCARES Worker Web.