|
Wisconsin Department of Children and Families Wisconsin Works (W-2) Manual |
All W-2 agencies must have a staff member who performs the role of a Receptionist. This individual may perform other functions within the agency as well.
The role of the Receptionist is to meet with individuals as they enter the W-2 agency.
Receptionist must:
· Inform individuals of all programs and services available through the agency.
· Initiate the application process by generating the Application Registration form (See 1.4.2.1) for any individual that wishes to apply for or indicates an interest in learning more about the W-2 program.
· Schedule an appointment with a RS the same day or no later than the following working day using Client Scheduling in CWW.
History: Release 24-01; Release 17-01; Release 13-03.