Welcome
01 Emergency Assistance Overview and Application
    1.1 Emergency Assistance Overview
       1.1.1 Emergency Assistance Overview
    1.2 Emergency Assistance Application Process
       1.2.1 Where to Apply for Emergency Assistance
       1.2.2 Completing the Emergency Assistance Application
       1.2.3 Reasonable Accommodations for Applicants
       1.2.4 Stay of Eviction Proceedings
    1.3 Application Processing
       1.3.1 Application Processing Timeframe
       1.3.2 Determining Eligibility
       1.3.3 Issuing an Eligibility Notice of Decision
       1.3.4 Issuing Payments
    1.4 Referral and Case Management
       1.4.1 Referral and Case Management
02 Nonfinancial Eligibility
    2.1 Nonfinancial Eligibility Overview
       2.1.1 Nonfinancial Eligibility Overview
    2.2 U.S Citizenship or Qualified Non-Citizen Status
       2.2.1 Qualified Non-Citizen
    2.3 Social Security Numbers
       2.3.1 Providing Social Security Numbers
    2.4 Emergency Assistance Group
       2.4.1 EA Group Overview
       2.4.2 Dependent Child
       2.4.3 Caretaker Relative
       2.4.4 Minor Caretaker Relatives
    2.5 Prior EA Payments
       2.5.1 Eligibility Once in a 12-Month Period
       2.5.2 Children in Multiple EA Groups
       2.5.3 Two Caretaker Relatives and Prior EA Payments
    2.6 Qualifying Emergency Eligibility
       2.6.1 Qualifying Emergency Eligibility Overview
       2.6.2 Fire, Flood, or Natural Disaster
       2.6.3 Homelessness
       2.6.4 Impending Homelessness
       2.6.5 Energy Crisis
03 Financial Eligibility
    3.1 Financial Eligibility Overview
       3.1.1 Financial Eligibility Overview
    3.2 Income
       3.2.1 115% Gross Income Test
       3.2.2 Counting Income
       3.2.3 Disregarded Income
    3.3 Assets
       3.3.1 $2,500 Gross Asset Test
       3.3.2 Counting Assets
04 Case Processing Requirements
    4.1 Verification Overview
       4.1.1 Introduction
       4.1.2 General Verification Guidelines
       4.1.3 Assistance with Verification
       4.1.4 Verifying Questionable or Inconsistent Information
    4.2 Verification of Eligibility Criteria
       4.2.1 Verification of Eligibility Criteria Overview
       4.2.2 Verification of Eligibility for All EA Groups
       4.2.3 Verification of Qualified Caretaker Relative
       4.2.4 Verification of Eligibility for Fire, Flood, or Natural Disaster
       4.2.5 Verification of Eligibility for Homelessness
       4.2.6 Verification of Eligibility for Impending Homelessness
       4.2.7 Verification of Eligibility for Energy Crisis
       4.2.8 Verification of Financial Crisis
    4.3 Verification of Housing Prior to Payment Issuance
       4.3.1 Verification of Housing Prior to Payment Issuance
    4.4 EA Documentation
       4.4.1 Wisconsin Work Programs (WWP) Overview
       4.4.2 WWP Entry Requirements
       4.4.3 EA Documentation in Electronic Case File (ECF)
    4.5 Working with Confidential Information
       4.5.1 Protecting Applicant Information
       4.5.2 Confidential Cases and Confidential Documents in ECF
    4.6 EA Expense Reporting
       4.6.1 EA Payments in SPARC
05 Processing EA Payment
    5.1 Payment Processing
       5.1.1 Payment Processing Overview
    5.2 Payment Amount
       5.2.1 Determining the Payment Amount
       5.2.2 Financial Need Calculation
       5.2.3 Multiple Payments
    5.3 Issuing the Payment
       5.3.1 Determining How and Where to Send the Payment
       5.3.2 Verification that Eviction or Foreclosure Will Not Proceed
       5.3.3 New Permanent Housing Reported
    5.4 Timeframe for Issuing Payment
       5.4.1 Timeframe for Issuing Payment
       5.4.2 Payment Delay due to New Housing Not Yet Obtained
       5.4.3 Payment Delay due to Lack of Verification that Eviction or Foreclosure Will Not Proceed
06 Dispute Resolution
    6.1 Introduction
       6.1.1 Introduction
    6.2 Fact Finding Review (First Level Review)
       6.2.1 Request for Fact Finding Review
       6.2.2 Timeframe for Requesting a Fact Finding Review
       6.2.3 Fact Finding Review Process
       6.2.4 Fact Finding Results
    6.3 Departmental Review (Second Level Review)
       6.3.1 Requesting a Departmental Review
       6.3.2 Departmental Review Process
07 Overpayment Recoupment
    7.1 Overpayment Recoupment
       7.1.1 EA Overpayment Recoupment
08 Intentional Program Violation (IPV)
    8.1 Intentional Program Violation (IPV)
       8.1.1 Intentional Program VIolation (IPV) Overview
    8.2 IPV Determination and Process
       8.2.1 Fraud Investigation
       8.2.2 IPV Determination
       8.2.3 IPV Notification
    8.3 IPV Penalties
       8.3.1 IPV Penalties Overview
       8.3.2 IPVs and Two Caretaker Relatives
       8.3.3 Multiple Acts of Fraud
       8.3.4 IPV Penalties in Other Programs
    8.4 IPV Documentation
       8.4.1 IPV Documentation
    8.5 Additional IPV Enforcement Actions
       8.5.1 Overpayment Recoupment for EA IPVs
       8.5.2 Additional IPV Enforcement Actions
    8.6 Dispute Resolution Process
       8.6.1 Dispute Resolution Process
Appendix
    Energy Crisis Resources
    Eviction and Foreclosure Resources