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Child Care Licensing
Monitoring
Enforcement Actions
Complaint / Incident Investigations
    Complaint Investigation - Licensed Facilities
    Complaint Investigation - Unlicensed Facilities
       Table of Contents - Complaints-Unlicensed Facilities
       Overview - Complaint Investigation - Unlicensed Facilities
       1 Complaint / Complainant Defined
       2 Complaint Intake
       3 Complaint Investigation by Mail
       4 On-Site Complaint Investigation
          4. On-Site Complaint Investigation
          4.1 Conducting the On-Site Investigation
          4.2 Handling Provider Hostility
          4.3 If Center Entry is Denied
             4.3 If Center Entry is Denied
             4.3.1 Obtaining and Delivering the Special Inspection Warrant
          4.4 Undetected Observation
          4.5 Determining Compensation
       5. Reaching a Finding Following an On-Site Investigation
       6 When the Complaint is Substantiated
       7 Reporting Complaint Investigation Findings
       8. Record Keeping
       9 Confidentiality of Investigation Findings
    Child Care Incident, Accident, Injury, and Death Reporting
Record Keeping