Wisconsin Department of Children and Families - Division of Early Care and Education
Bureau of Early Care Regulation
Child Care Licensing Procedure Manual
The purpose of complaint intake is to ensure that accurate and complete information about the complaint is received and recorded. The complaint intake function is performed by BECR regional office staff and may either be conducted by a licensing specialist or another regional BECR staff person trained to do complaint intake. Sometimes the licensing manager/licensing supervisor or the bureau director also takes complaints. The BECR staff person designated to receive complaints must be trained to solicit as much factual and specific information as possible so that decisions can be made regarding follow up activities that must be performed.
Complaints may be received by BECR in writing, by telephone, in person and via electronic mail. Regardless of how the complaint is brought to the attention of BECR, all information gathered during complaint intake establishes the basis for subsequent complaint screening and investigation.
2.1. Receiving Complaints by Telephone or in Person
2.1.1. Receipt of Anonymous Complaints by Telephone or in Person
2.2. Receiving Written Complaints
2.4. Determining if the Center is Licensed or Unlicensed
2.4.1. Determining Current Certification Status of Child Care Providers
2.5. Completing the Child Care Complaint/Incident Intake Form (CFS-321)
This page last updated 10/2020.