Wisconsin Department of Children and Families - Division of Early Care and Education

Bureau of Early Care Regulation

Child Care Licensing Procedure Manual

2.2 Receiving Written Complaints

Some complaints are submitted to the licensing agency through written form, via a letter or an electronic message. If the complainant provided his/her name, address or phone number, the licensing specialist or intake staff person should contact the complainant and request additional information concerning the complaint. (See 2.1.) As with telephone complaints, once contact has been made with the complainant, the complainant should be informed that BECR’s role is limited to determining whether violations of applicable licensing rules have occurred; that referral to other agencies may be made; and that written or verbal feedback concerning the outcome of the complaint investigation can be provided if requested. The licensing specialist must investigate anonymous written complaints if there is sufficient information to suggest potential violations of child care administrative rules.

This page last updated 01/2017.