Contact Information

EBT Cards:

• Activating EBT Card

• Selecting or Changing a PIN

• Damaged, Lost, or Stolen EBT Cards

• POS Issues

• Issues/Questions with www.ebtEDGE.com

• IVR (Automated Telephone) Issues

FIS

1. FIS Customer Assistance Helpline (for Clients): (877) 201-7601.

2. FIS Provider Assistance Helpline (for Providers): (877) 201-7753.

3. FIS Merchant Services Helpline (for Providers regarding an FIS agreement): (800) 894-0050.

4. Customer Assistance Website: www.ebtEDGE.com

• Eligibility and authorization policy questions outside of Milwaukee County

Bureau of Regional Operations (BRO) Child Care Coordinators

Bureau of Regional Operations (BRO) Coordinators

or

BRO Coordinator Policy Help Desk: BROCCPolicyHelpDesk@wisconsin.gov

• Eligibility and authorization policy questions in Milwaukee County

• Statewide CARES Worker Web (CWW) and CSAW questions

• Client and Provider Investigation Support

• Retractions and Voluntary Repayment Agreement  

• Overpayment Questions

• Intentional Program Violation (IPV) Requests

• System Issues  

• Fraud Plans

Child Care Help Desk

1. childcare@wisconsin.gov

2. 608-422-7200

Security Access

Varies

Security Access Guide for Child Care Workers

System Contacts

Varies

DCF / DHS System Contact User Information Guide

Collection Questions

Public Assistance Collection Section (PACS)

1. PACS helpline: (800) 943-9499

2. PACS Assistance Mailbox: dwspacu@wisconsin.gov

Legal Questions

Department of Children and Families Office of Legal Counsel (OLC)

DCFCalLegal@wisconsin.gov

YoungStar Questions

Bureau of YoungStar

youngstar@wisconsin.gov

Background Check Questions

Bureau of Early Care Regulation (BECR)

dcfplicbecrcbu@wisconsin.gov

Client and Provider Referrals

BCCSA, Program Integrity Section

For Clients and Providers:

1. The DCF fraud mailbox: dcfmbchildcarefraud@wisconsin.gov

2. The DCF fraud hotline: (877) 302-3728

3. Submit the Report Child Care Fraud Form

4. Writing to:
   Department of Children and Families
   Bureau of Child Care Subsidy Administration
   PO Box 8916
   Madison, WI 53708-8916

Child Care Counts eligibility,
payments, and overpayments

Child Care Counts Help Desk

DCFDECECOVID19CCPayments@wisconsin.gov