Wisconsin Department of Children and Families - Division of Early Care and Education

Wisconsin Shares Child Care Subsidy Policy Manual

 

 

 

        

Contact Us Icon Contact Information

Issue

Reasons

Who to Contact

Contact Information

For EBT Assistance

  • Activating EBT Card

  • Selecting or Changing a PIN

  • Damaged, Lost or Stolen EBT Cards

  • POS Issues

  • www.ebtEDGE.com Issues

  • IVR (Automated Telephone) Issues

FIS

  1. FIS Customer Assistance Helpline (for Clients):
    (877) 201-7601.

  2. FIS Provider Assistance Helpline (for Providers):
    (877) 201-7753.

  3. FIS Merchant Services Helpline (for Providers regarding an FIS agreement):
    (800) 894-0050.

  4. Customer Assistance Website:
    www.ebtEDGE.com

For Technical Assistance

All Child Care
Policy Questions

BRO Regional Coordinator

Bureau of Regional Operations (BRO) Coordinators

Collection Questions

PACU

PACU Helpline
800-943-9499

PACU Assistance Mailbox
PACU Assistance Mailbox

Legal Questions

OLC

DCFCalLegal@wisconsin.gov

 

Provider or Client Investigation or Sanction Questions

BPI

DCFBPITArequest@wisconsin.gov

YoungStar Questions

YoungStar Logo

YoungStar

youngstar@wisconsin.gov

BRITS Policy Questions
or System Enhancements

 

Security or Technical Questions:
DCFServicedesk@wisconsin.gov

 

For Policy Questions:
DCFBPITArequest@wisconsin.gov

 

For Fraud Reporting

For Milwaukee County

MECA

Parent Referrals Only

MECA fraud hotline: 414-289-5799

MECA fraud mailbox

For the Entirety of the State

Bureau of Program Integrity
(BPI)

For Clients and Providers

The DCF fraud mailbox

The DCF fraud hotline: 877-302-3728

Submit the Report Child Care
Fraud Form

Writing to:
Department of Children and Families
Bureau of Program Integrity
PO Box 8916
Madison, WI 53708-8916

 

 

 

This page last updated 4/18/2017