Wisconsin Department of Children and Families - Division of Early Care and Education

Wisconsin Shares Child Care Policy and Process Handbook

 

 

 

        

Contact Us Icon Contact Information

Issue

Reasons

Who to Contact

Contact Information

For EBT Assistance

  • Activating EBT Card

  • Selecting or Changing a PIN

  • Damaged, Lost or Stolen EBT Cards

  • POS Issues

www.ebtEDGE.com

 

  • IVR (Automated Telephone) Issues

FIS

  1. FIS Customer Assistance Helpline (for Clients):
    (877) 201-7601.

  2. FIS Provider Assistance Helpline (for Providers):
    (877) 201-7753.

  3. FIS Merchant Services Helpline (for Providers regarding an FIS agreement):
    (800) 894-0050.

  4. Customer Assistance Website:
    www.ebtEDGE.com

For Technical Assistance

Eligibility or Authorization Questions

 

Note: Please first contact your BRO coordinator with your question prior to contacting the Child Care Subsidy and Technical Assistance Line

1. BRO Regional Coordinator

 

2. Child Care Subsidy and Technical Assistance Line

 

Bureau of Regional Operations (BRO) Coordinators
or
BROCCPolicyHelpDesk@wisconsin.gov

 

Child Care Subsidy and
Technical Assistance Line:

ChildCare@wisconsin.gov

Child Care Subsidy and
Technical Assistance Line:

(608) 422-7200

 

Collection Questions

PACU

PACU Helpline
800-943-9499

PACU Assistance Mailbox
dwspacu@wisconsin.gov

Legal Questions

OLC

DCFCalLegal@wisconsin.gov

Provider or Client Investigation or Sanction Questions

BPI

Technical Assistance Form

YoungStar Questions

YoungStar Logo

YoungStar

youngstar@wisconsin.gov

BRITS Policy Questions
or System Enhancements

 

Security or Technical Questions:
DCFServicedesk@wisconsin.gov

 

For policy questions:

BPI Technical Assistance Form

 

Background Check
Questions

Bureau of
Early Care Regulation (BECR)

dcfplicbecrcbu@wisconsin.gov

For Fraud Reporting

Parent and Provider Referrals

BPI

Parent and Provider Referrals:

  1. The DCF fraud mailbox: dcfmbchildcarefraud@wisconsin.gov

  2. The DCF fraud hotline:
    (877) 302- 3728

  3. Submit the
    Report Child Care Fraud Form

  4. Writing to:

Department of Children and Families

Bureau of Program Integrity

PO Box 8916

Madison, WI 53708-8916

 

 

 

This section last updated 12/3/2018