Wisconsin Department of Children and Families - Division of Early Care and Education
Bureau of Child Care Subsidy Administration

Wisconsin Shares Handbook

 

 

 

         

Contact Us Icon Contact Information

Issue Who to Contact Contact Information

EBT Cards:

  • Activating EBT Card

  • Selecting or Changing a PIN

  • Damaged, Lost, or Stolen EBT Cards

  • POS Issues

  • Issues/Questions with www.ebtEDGE.com

  • IVR (Automated Telephone) Issues

FIS

  1. FIS Customer Assistance Helpline (for Clients): (877) 201-7601.

  2. FIS Provider Assistance Helpline (for Providers): (877) 201-7753.

  3. FIS Merchant Services Helpline (for Providers regarding an FIS agreement): (800) 894-0050.

  4. Customer Assistance Website: www.ebtEDGE.com

  • Eligibility and authorization policy questions outside of Milwaukee County

Bureau of Regional Operations (BRO) Child Care Coordinators

Bureau of Regional Operations (BRO) Coordinators

or

BRO Coordinator Policy Help Desk: BROCCPolicyHelpDesk@wisconsin.gov

  • Eligibility and authorization policy questions in Milwaukee County

  • Statewide CARES Worker Web (CWW) and CSAW questions

  • Client and Provider Investigation Support

  • Retractions and Voluntary Repayment Agreement  

  • Overpayment Questions

  • Intentional Program Violation (IPV) Requests

  • System Issues  

  • Fraud Plans

Child Care Help Desk

  1. childcare@wisconsin.gov

  2. 608-422-7200

Security Access

Varies

Security Access Guide for Child Care Workers

System Contacts

Varies

DCF / DHS System Contact User Information Guide

Collection Questions

Public Assistance Collection Section (PACS)

  1. PACS helpline: (800) 943-9499

  2. PACS Assistance Mailbox: dwspacu@wisconsin.gov

Legal Questions

Department of Children and Families Office of Legal Counsel (OLC)

DCFCalLegal@wisconsin.gov

YoungStar Questions

Bureau of YoungStar

youngstar@wisconsin.gov

Background Check Questions

Bureau of Early Care Regulation (BECR)

dcfplicbecrcbu@wisconsin.gov

Client and Provider Referrals

BCCSA, Program Integrity Section

For Clients and Providers:

  1. The DCF fraud mailbox: dcfmbchildcarefraud@wisconsin.gov

  2. The DCF fraud hotline: (877) 302-3728

  3. Submit the Report Child Care Fraud Form

  4. Writing to:
    Department of Children and Families
    Bureau of Child Care Subsidy Administration
    PO Box 8916
    Madison, WI 53708-8916

Child Care Counts eligibility,
payments, and overpayments

Child Care Counts Help Desk

DCFDECECOVID19CCPayments@wisconsin.gov

 

 

This section last updated 12/1/2022