Wisconsin Department of Children and Families - Division of Early Care and Education
Bureau of Child Care Subsidy Administration
Wisconsin Shares Handbook
A renewal is considered timely when it is completed (including the interview, signature, verification, and confirmation) between Adverse Action in the month prior to the renewal date and the renewal date that is located on the Override AG Renewal/Review Dates page in CWW. Only after Adverse Action in the month prior to the renewal date can a parent submit and workers process child care renewals (see Process Help Section 7.1.11)
Renewals must be completed by the end of the eligibility period (timely renewal), or by the end of the month following the renewal date month (late renewal). Parents receiving Wisconsin Shares may initiate their renewal by contacting their local agency or through ACCESS. An interview must be completed in person or by telephone and a Case Summary must be generated and provided to the parent (see 3.3). The Child Support Cooperation & Good Cause Publication (DCF-P-5600) is automatically sent from CWW during the renewal process or agency workers can provide a copy (see 4.7.3 or Process Help Section 10.2.3).
The agency worker must document a summary of the renewal interview and any outstanding verification requirements in case comments (see 12.1). At the time of the renewal, the household income must not exceed 85% State Median Income (SMI) (see 6.1.2).
A renewal is considered complete when the parent has completed the interview, provided a signature (see 3.4) and all necessary verification, and eligibility is confirmed. If the renewal is not fully completed, including the signature, all verification items requested and eligibility confirmed, by the last day of the month following the renewal date month, the parent must reapply.
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Example: Bianca’s eligibility renewal is due on March 31. She received a 45-day notice in mid-February that her renewal is due by March 31. She did not complete her renewal by March 31 and eligibility systematically ended in CWW on March 31. She received a Notice of Decision informing her that her Wisconsin Shares eligibility ended and did not receive any subsidy funds for April. On April 25, Bianca calls the local agency to complete her renewal. She does not have verification of income, so the agency worker pends for this information. The agency worker explains to Bianca that she must submit the verification to the agency with enough time for the worker to receive the verification and confirm eligibility before April 30 or Bianca will need to reapply. |
This section last updated 7/1/2026