Wisconsin Department of Children and Families - Division of Early Care and Education

Bureau of Early Care Regulation

Child Care Licensing Procedure Manual

1. Complaint Defined

A complaint is an allegation of one or more violations (also referred to as a noncompliance) of Wis. Stat. § 48 and/or pertinent administrative code (rule) that requires an investigation and, if confirmed as true, appropriate follow-up action. BECR has regulatory authority to only investigate allegations that meet this definition. That is, if an allegation does not involve noncompliance with a matter regulated by licensing rule, it cannot be accepted as a complaint because BECR does not have the authority to investigate it. (See 3.3.1.)

1. Complaint/Complainant Defined

1.1. Complaint Defined

1.1.1. Monitoring Issues Not Recorded As Complaints

1.1.2. When a Complaint is Also a Self-Report

1.2. Complainant Defined

This page last updated 01/2017.