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Wisconsin Department of Children and Families Wisconsin Works (W-2) Manual |
All JAL applicants and W-2 applicants and participants have the right to request a Fact Finding Review. The Fact Finding Review is completed by the W-2 agency’s Fact Finder. It is the first level of the dispute resolution if an applicant or participant believes:
1. The denial of an application for JAL or W-2 services was incorrect;
2. The W-2 or JAL application was not acted upon with reasonable promptness;
3. The W-2 placement was inappropriate;
4. The W-2 placement begin date was wrong;
5. The W-2 payment was incorrectly ended, reduced, or subject to an overpayment;
6. The extension to a W-2 24-month placement time limit or 48-month state lifetime limit was incorrectly denied; and/or
7. The denial of a good cause request for noncooperation with child support was incorrect.
8. The W-2 case was incorrectly closed.
9. A Learnfare penalty was incorrectly imposed.
10. The agency’s determination of an IPV was incorrect.
If an applicant or participant requests a Fact Finding Review for a complaint not related to any of the above reasons, the W-2 agency must provide the Petitioner with a completed Fact Finding Review Denial Notice (2686) form.
An applicant or participant who requests a Fact Finding Review should be encouraged to use the form Request for Wisconsin Works (W-2) Fact Finding Review (10783). However, the petitioner may use other documentation containing the same information found in the form. A W-2 agency must also accept phone requests for Fact Finding Reviews and must document the phone request using the form Request for Wisconsin Works (W-2) Fact Finding Review (10783).
With the exception of a Learnfare Fact Finding Review request made within 10 calendar days after the date of the Learnfare Penalty Notification, the agency decision stands until it is overturned by a Fact Finding Review or a Departmental Review.
History: Release 23-08; Release 21-09; Release 12-01; Release 16-01; Release 12-01; Release 11-06; Release 11-03.