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Wisconsin Department of Children and Families Wisconsin Works (W-2) Manual |
There are two levels of review under the W-2 Dispute Resolution process: 1) a Fact Finding Review; and 2) a Departmental Review.
The purpose of the Fact Finding Review is to resolve disputes for applicants and participants who disagree with a W-2 agency’s decision. This includes decisions regarding all W-2 services including Learnfare and Job Access Loans. A Departmental Review may be requested if an individual or the W-2 agency disagrees with a Fact Finding decision.
Individuals who disagree with an agency’s decision regarding Medicaid, BadgerCare Plus, Child Care, FoodShare or Refugee Cash and Medical Assistance benefits must file a separate request for a Fair Hearing with the Department of Administration, Division of Hearings and Appeals. Participants must follow the Fair Hearing time frame which is detailed on decision notices.
See EA Manual Chapter 6 for more information on the dispute resolution process for Emergency Assistance.
History: Release 21-01.