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Wisconsin Department of Children and Families Wisconsin Works (W-2) Manual |
There are two levels of review under the W-2 Dispute Resolution process: 1) a Fact Finding Review; and 2) a Departmental Review.
The purpose of the Fact Finding Review is to resolve disputes for applicants and participants who disagree with a W-2 agency’s decision. This includes decisions regarding all W-2 services including Learnfare and Job Access Loans. A Departmental Review may be requested if an individual or the W-2 agency disagrees with a Fact Finding decision.
Individuals who disagree with an agency’s decision regarding Medicaid, BadgerCare Plus, Child Care, FoodShare or Refugee Cash and Medical Assistance benefits must file a separate request for a Fair Hearing with the Department of Administration, Division of Hearings and Appeals. Participants must follow the Fair Hearing time frame which is detailed on decision notices. (See 18.2.7)
See EA Manual Chapter 6 for more information on the dispute resolution process for Emergency Assistance.
History: Release 21-01.