Division of Family and Economic Security, Bureau of Working Families

Wisconsin Works (W-2) Manual

4.3.1 Record of Verification

W-2W-2Wisconsin Works eligibility information requiring verification must be either “validated” or “documented.”

  • Validation for the purpose of verifying W-2 eligibility information, means placing original items of verification evidence (or a copy thereof) in the case file.

Validation may be done by:

  1. Making a photocopy of an original document and then scanning it into ECFECF Electronic Case File;
  2. Using an IEVSIEVS Income and Eligibility Verification System match report;
  3. Using a query response from SAVESAVE Systematic Alien Verification for Entitlements; or
  4. Using a CARES CARES Client Assistance for Reemployment and Economic Support birth query result.

Photocopies of verification items should be marked with the:

  1. Date the document was obtained; and
  2. Initials of the staff person who obtained the document and scanned it into ECF. (See 4.4.2)

If the validation occurred through a CARES DXDXData Exchange , the verification code will automatically populate in CARES.

When validating eligibility information, the worker is not required to enter case comments documenting how the eligibility criteria were verified.  

  • Documentation for the purposes of verifying W-2 eligibility information means describing the relevant verification evidence that is either entered as a case comment in CWW or a case note scanned into ECF based on a conversation with the individual or an observation, inspection, conversation, or collateral contacts by the W-2 worker.

The worker must enter comments as a formal record of case action or eligibility-related information for an individual by the end of the working day following the day the action or contact with a participant occurred to ensure chronological documentation.