Wisconsin Department of Children and Families - Division of Early Care and Education
Bureau of Early Care Regulation
Child Care Licensing Procedure Manual
A complaint involving a group child care center or day camp requires an on-site investigation.
The decision about whether a complaint involving a family child care center can be investigated by mailing documents to the provider and requesting their declaration regarding the allegation or whether the complaint requires an on-site investigation by a licensing specialist is based on a number of factors. In some cases, the process may begin with a mail investigation but require a follow-up on-site visit.
2.6. Deciding How to Conduct the Complaint Investigation – Mail or On-Site
2.6.1. When to Investigate the Complaint by Mail
2.6.2. When to Investigate the Complaint On-Site
This page last updated 10/2021.