PIN Comments The “PIN Comments” page allows you to add, view, and maintain PIN Comments which describe a PIN level event, such as informal assessment summary, or general notes recording participant contact as it relates to work program participation. Workers can add a PIN comment in two different ways: Selecting [+ Add PIN Comment] button from the "PIN Comments" page via the Case Management menu. Selecting the [+ Add PIN Comment] button located as a side bar on the left of the page while navigating through WWP on PIN-specific pages* Below you will find additional information on what you should expect to see. Adding a PIN Comment - Case Management To add a “PIN Comment”, select the participant then navigate to the Case Management menu and click on "PIN Comments”. The “PIN Comments” page will display with the [+ Add PIN Comment] button. Adding a PIN Comment - Side Bar of PIN specific pages To add a “PIN Comment”, select the participant and PIN specific page. The page will display the [+ Add PIN Comment] button*. *Exception: The [+ Add PIN Comment] button is not available on the Client Registration page and the Request for Assistance page. Adding a PIN Comment Upon selecting [+ Add PIN Comment] button, the “Add PIN Comment” page appears as a new page. This page has two required fields: The “Comment” entry field, which allows for up to 1,000 characters The “Comment Type” drop-down. The worker can select multiple “Comment Types” to be tagged on the PIN comment. Upon clicking [Save], the comment will be saved and WWP will return to the page you were at prior to selecting [+ Add PIN Comment]. View a List of the PIN Comments To view a list of all the PIN Comments that have been added for a participant, go to the “Case Management” menu and click on “PIN Comments”. From this view, you will see all the participant’s PIN Comments displayed in a single list: Filtering PIN Comments Workers can use one or more filters at the same time to see the desired list of comments. The data available under “Comment Type” and “Worker Name” are dynamic. Only the saved types and workers associated with the participant’s comments will display. The “From” and “To” date filter requires entry in both fields. The “From” field can be any date in the past. The “To” field can be any date equal to or later than the “From” field up to the current date. Workers must select the “Apply” button to utilize the date filter. Editing PIN Comments Upon saving a new PIN comment, only the comment author can edit the comment on the same calendar day as originally entered by selecting the edit (pencil) icon. Following that day, the comment will be read-only, and the comment cannot be edited or deleted. Edited comments will display a text indicator to the right of the comment. Data Displayed and Collected For some participants, you may see read-only comments that were entered in CWW. There have been no changes made to CWW comments. Workers can continue to record PIN comments in CWW. All new PIN comments added in CWW will transfer to WWP and be available on the “PIN Comments” page in WWP on the calendar day following the comment entry. Comments transferred from CWW will be identified with a comment type of “CWW PIN Comment”. New PIN comments transferred from CWW will contain the comment text, the date the comment was entered, and the worker’s name who entered the comment (if available). Note: All transferred PIN comments will have a time stamp of 12:00 AM, which does not reflect the actual time entered in CWW. PIN Comment Types for W-2 and WF Attaching comment types allows for better identification and future analysis of comment content. The following are available comment types to attach to a comment for W-2 and LF programs: Appointment – EP Review Appointment – Other Attempted Contact Employability Plan/Activity Assignment Employment Fact Finding Fraud General Good Cause Determination Informal Assessment Missed Appointment Non-Health Barriers Overpayments or Auxiliary Payments Participation Tracking Performance Claims Phone Contact Placement Decision Third Party Contacts Time-Limit/Extensions Working with Partner Agencies The following W-2 security roles have access to add and view PIN comments in WWP. W-2 Case Management – FEP W-2 Case Management – Other W-2 Case Management – Supervisor W-2 Resource Specialist W-2 QC Staff PIN Comment Types for CF Attaching comment types allows for better identification and future analysis of comment content. The following are available comment types to attach to a comment for CF programs: Appointment – EP Review Appointment – Other Attempted Contact Employability Plan/Activity Assignment Employment Fraud General Good Cause Determination Informal Assessment Missed Appointment Non-Health Barriers Phone Contact Program Completion PIN Comment Types for TJ and TMJ Attaching comment types allows for better identification and future analysis of comment content. The following are available comment types to attach to a comment for TJ and TMJ programs: Appointment – Other Attempted Contact Employability Plan/Activity Assignment Employment Fraud General Informal Assessment Missed Appointment Non-Health Barriers Performance Claims Phone Contact Program Completion Working with Partner Agencies PIN Comment Types for ELEVATE Attaching comment types allows for better identification and future analysis of comment content. The following are available comment types to attach to a comment for ELEVATE programs: Appointment (in person) - Attended Appointment (in person) – Missed w/Good Cause Appointment (in person) – Missed w/out Good Cause Appointment (in person) – Scheduled Child Support – 1st post-enrollment payment made Child Support - Other Contact - Attempted Contact – Other Contact - Phone Employment – Confirmed work history in KIDS Employment – Entered new or updated work history data in KIDS Employment – Interview Employment – Job gain/loss Employment – Other Employment – Services provided Incentive Other / Miscellaneous Progress Monitoring Referral - Employment Referral - Other Referral – Parenting Work Support
