7.6.1  W-2 Supportive Service Plan

The W-2Wisconsin Works agency must offer assistance in developing a Supportive Service Plan with:

1.             Applicants who withdraw their W-2 applications prior to W-2 placement. In this circumstance, the Supportive Service Plan would generally be developed between the Resource Specialist and the applicant.

2.             Participants who are approved or denied a time limit extension.

3.             Participants who are placed in a case management placement, including: CMFCase Management Follow-Up, CMF+Case Management Follow-Up Plus, CMUCase Management Underemployed, CMDCase Management Denied, CMJCase Management Job Ready, CMNCase Management Noncustodial Parent, CMMCase Management Minor Parent, CMPCase Management Pregnant Women, and TSPStipends for Noncustodial Parents.

The Supportive Service Plan must be developed during a meeting (see 1.4.2.4) between the case manager and the applicant or participant using either:

1.             The automated W-2 Supportive Service Plan in WWP.; or

2.             The paper version of the W-2 Supportive Service Plan (12956).

The automated plan cannot be accessed until after an applicant has been referred to WWPWisconsin Work Programs. When developing a Supportive Service Plan with an applicant who withdraws their W-2 application prior to placement and no referral to WWP was made, the worker must use a paper version of the plan.

If a case has been established in CWWCARES Worker Web, the worker must document in PIN comments when the plan was printed and given to the individual. If the paper version of the Supportive Service Plan was used the worker must also scan the form into ECFElectronic Case File.  

An applicant or participant may refuse the offer to develop a Supportive Service Plan. If this occurs, the refusal should be documented in PIN comments.

History: Release 22-05; Release 20-03; Release 17-02.