4.5.2 Confidential Cases and Confidential Documents in ECF

See W-2 Manual 4.5.1 and 4.5.2 for instances when cases are marked confidential.

Only the worker assigned to the confidential case and their assigned supervisor can access a case in CWWCARES Worker Web, access the corresponding participant data in WWPWisconsin Work Programs and the CARES Work Programs screens, and access the case’s documents in ECFElectronic Case File.

If the applicant is enrolled in CWW for another assistance program (i.e., W-2Wisconsin Works, FoodShare, BadgerCare, or Wisconsin Shares) and the case is already marked confidential, elevated access can be requested in WWP to access a PIN and process an EAEmergency Assistance application. The worker must contact the appropriate agency and assigned worker to gain access to the case to review potential existing verification items. Any additional documents obtained for the EA application must be stored in a sealed envelope in the paper file under lock and key.

History: There are no previous versions of this policy.