Wisconsin Department of Children and Families - Division of Early Care and Education
Bureau of Early Care Regulation
Child Care Licensing Procedure Manual
When the allegation(s) in the complaint do not pose a risk of imminent danger to the children in care, the licensing specialist must begin the investigation as soon as possible, but no later than 10 working days from intake of the complaint. In unusual situations, the licensing manager/licensing supervisor may grant an extension. However, the licensing specialist should always begin the investigation as soon as possible after the complaint is received as this will ensure that evidence is fresh and witnesses will have the clearest memory of the facts.
4.2 Responding to a Complaint that Does Not Pose the Risk of Imminent Danger
4.2.1 Desk Review - Responding to a Complaint by Phone
This page last updated 10/2020.