Wisconsin Shares Rights and Responsibilities For Parents

Image of Native American father and daughter.

As a parent participating in the Wisconsin Shares Child Care Subsidy program, you have certain rights and responsibilities.


Download and read the Rights and Responsibilities brochure for parents and families.





Parent Responsibilities

Notify your local child care agency within 10 calendar days after any change required by the Wisconsin Shares Child Care Program, including but not limited to:

  • A new home address
  • A change in income
  • A loss of a job
  • A change in the size of your household 
  • A change in marital status
  • A change in child care need

If you intend to change child care providers next month, you must report it to the child care agency before the last business day of the current month.

Failure to report changes within 10 calendar days can result in an overpayment which must be paid back.

You must authorize your child care worker to obtain information from third parties to verify your income, living circumstances, and need for child care.

You are responsible for paying your child care provider for any child care costs that are not paid by Wisconsin Shares.

Participants may have to pay back any Wisconsin Shares subsidy received in error, regardless of who made the error.

Verification Requirements

The following items are required to be verified for the Wisconsin Shares Child Care Subsidy program:

  • Identities and dates of birth of all people in your child care case
  • Wisconsin residency and home address
  • Marital status
  • U.S. Citizenship or immigration status of all children needing care
  • Social Security Number or SSN application date for all children needing care
  • Income sources and amounts for everyone in your child care case
  • Approved activity for all parents and guardians
  • Placement of children

Verification Documentation

Below is a list of common documents that may help you meet verification requirements for the Wisconsin Shares Child Care program. This list is not all inclusive.

  • Government issued driver’s license, photo ID card, or U.S. passport
  • Social security card for children who need child care
  • Certified copy of child’s official birth certificate
  • A current utility bill or lease agreement
  • Unexpired immigration documents for children who need child care
  • The last 30 days of dated paycheck stubs
  • Proof of parent's school enrollment and class schedule 

Parent Rights

You have the right to:

  • Choose your own qualified child care provider, within limits set by law
  • Ask the agency worker to explain program requirements or other materials you do not understand
  • Be treated with respect by agency staff
  • Have your information treated confidentially
  • Have your civil rights upheld
  • Request language or disability accommodations
  • Have your documents fairly and accurately evaluated
  • Get timely notice of any additional information or verification you need to provide, appointments for phone or in-person interviews, and any decisions on your case
  • Request a hearing if you disagree with any action of the agency

Program Violation Penalties

  • Intentionally falsifying, misleading, misrepresenting or withholding information, misusing child care subsidy, or intentionally violating state or federal child care laws may result in denied child care subsidy
  • Providing false or misleading information or omitting information in order to receive child care subsidy may result in criminal penalties

Wisconsin Shares child care subsidy has no cash value. Receiving cash back from a MyWIChildCare EBT card transaction is collusion and will be considered an intentional program violation.

Child Support Cooperation

Parents participating in Wisconsin Shares will be referred to child support cooperation services for their biological or adopted children.

Parents must cooperate with the child support agency in establishing legal paternity for their child(ren) and in collecting child support from any absent parent.

See additional information regarding child support services.

Choosing a Child Care Provider

You are responsible for choosing a provider. Talk with your chosen provider before providing information to the agency to make sure there is room for your child and that the provider can meet your family's needs.

You must provide correct information to your local agency about your provider prior to receiving an authorization.

Your chosen provider must be regulated as one of the following:

  • A licensed group child care center
  • A licensed family provider
  • A licensed day camp
  • A certified family provider
  • A child care program run by a public school

Your chosen provider must participate in YoungStar, Wisconsin’s child care quality rating and improvement system. Out-of-state providers and those providing care in the child’s own home must have a current, signed Wisconsin Shares Participation contract. Talk with your provider to ensure they are authorized to accept payment from your MyWIChildCare EBT card.

Find a Child Care Provider

Visit childcarefinder.wisconsin.gov to compare child care providers to find the right place for your child's care.

MyWIChildCare EBT Card

You are responsible for making all payments for child care and should never give your card or PIN to your provider. Your subsidy amount on your card is confidential and you do not need to provide this information to anyone, unless you want to share your information.

You cannot change authorized providers after your card funds have been loaded for the month. If you need to change your child care provider, and you have an ongoing authorization, the change must be requested to your local agency prior to the last business day of the current month.


Disclaimer: None of these lists are guaranteed to be complete; please refer to the Wisconsin Shares Policy and Process Handbook for complete information.