Wisconsin Department of Children and Families

Protecting Children, Strengthening Families, Building Communities

Disclaimer

W-2 Complaints

Have you applied for or are you getting W-2?

My Complaint is about an agency decision.

If you think that the W-2 agency made a wrong decision about your Job Access Loan, Emergency Assistance, W-2 application, placement, or payment, you have the right to ask for a Fact Finding review.

What is a Fact Finding review?

A Fact Finding review gives you the chance to tell why you think there has been a wrong decision about your eligibility or your payment was wrongfully reduced or ended.  At the review, a person called the Fact Finder will hear from you and the agency to find out if the decision was right or wrong.  You may bring a friend or family member with you to the Fact Finding.  You may also be able to get free legal help.  To learn more about free legal help, call one of the telephone numbers below.

If you live in Kenosha, Milwaukee, Racine, Walworth, or Waukesha County: 888-278-0633

If you live in any other county: 855-757-4539

How long do you have to ask for a Fact Finding review?

Your request for a Fact Finding review must be received within 45 days from whichever of these is later:

  • the date of the notice you disagree with; or
  • the date the decision announced in your notice takes effect.

How do you request a Fact Finding review?
You can request a Fact Finding review by calling or writing your worker or W-2 agency or by going to the W-2 agency and asking for a Request For Wisconsin Works (W-2) Fact Finding Review form.  This form can also be found here: http://dcf.wisconsin.gov/forms/pdf/10783.pdf.  If you will need a language translator, sign language interpreter, or other accommodation for a disability during the Fact Finding review, please include that information in your request.

Other information you need to know about a Fact Finding review. 
•  While you are waiting for your Fact Finding review, you can reapply for services at any time. Your W-2 agency will help you learn if you are eligible.
• If you requested a Fact Finding review because the W-2 agency ended your W-2 services, W-2 services will not start again unless the Fact Finder disagrees with the agency’s decision.
• If you or your representative do not come to the Fact Finding review, and there is no good cause reason for not coming, then your request for a review will be dismissed.
 

Contacting the Department of Children and Families on this web site is not the same as requesting a Fact Finding. To request a Fact Finding, you must contact the W-2 agency that made the decision you think is wrong.

 

My complaint is about my W-2 payment.

Is your complaint because you believe your W-2 payment was wrongfully reduced or ended? If so, please see the agency decision complaint section above.

If your complaint is because you haven't received your payment yet, please continue reading.

If you have an ACCESS account, did you check it? Visit https://access.wisconsin.gov and you can view your W-2 payment information.

Did you contact your W-2 worker about your payment? If you already talked to your worker and are still having a problem with your payment, did you contact your worker's supervisor?

If you have already spoken with your worker's supervisor and are still having a problem with your payment, call 855-757-4539 (toll free) or submit your complaint using the form below.

My complaint is about something else.

Did you contact your W-2 worker about your complaint? If you already talked to your worker and are still having a problem, did you contact your worker's supervisor?

If you have already spoken with your worker's supervisor and are still having a problem, call 855-757-4539 (toll free) or submit your complaint using the form below.

If you have not applied for and are not getting W-2 now and you have a complaint, you can call 855-757-4539 (toll free), or submit your complaint using the form below.

Online W-2 Complaint Form